互联网环境下服务战略与组织结构的匹配——基于制造业的多案例研究

发布时间：2018-02-21 11:28

本文关键词： 制造企业服务战略元组织互联网匹配　出处：《管理案例研究与评论》2017年05期 　论文类型：期刊论文

【摘要】：制造业服务化的成功依赖于服务战略与组织结构的匹配,但已有相关研究主要基于传统工业情境,关注供应商与顾客的二元关系,不能很好地指导当前互联网环境下企业频繁跨组织协作的实践。本文以深度、宽度和系统性作为服务战略的维度,以元组织及其边界可渗透性、分层程度作为组织结构的概念和维度,提出互联网环境下服务战略与组织结构匹配关系研究的理论框架,以三家代表性企业为案例研究对象,总结出六种服务战略、两类元组织和它们之间的两种匹配关系,以及组织结构和服务战略匹配演化的三种路径,将制造企业服务战略、组织结构及其匹配关系的研究延伸至互联网情境和组织间层面,有助于缩小服务化研究与战略管理、组织科学前沿研究之间的差距。
[Abstract]:The success of service-oriented manufacturing depends on the matching of service strategy and organizational structure. However, some related studies have focused on the dual relationship between suppliers and customers based on the traditional industrial context. This paper takes depth, width and systematicness as the dimension of service strategy, and makes the meta-organization and its boundary permeable. Stratification is the concept and dimension of organizational structure. The theoretical framework of research on the matching relationship between service strategy and organizational structure in the Internet environment is put forward. Taking three representative enterprises as the case study object, six kinds of service strategies are summarized. Two types of meta-organizations and their two matching relationships, as well as the three paths of organizational structure and service strategy matching evolution, extend the research of manufacturing enterprise service strategy, organizational structure and their matching relationship to the Internet context and inter-organizational level. It helps to narrow the gap between service research and strategic management, and organizational science frontier research.
【作者单位】：华南理工大学工商管理学院;
【基金】：国家自然科学基金项目(71272132,71672061,71420107024) 广东省自然科学基金项目(2014A030313231)
【分类号】：F425

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