ZS公司L产品质量分析与改善

发布时间：2019-01-06 17:34

【摘要】：质量管理是企业运营管理的重要组成部分,对提升产品质量、维持企业品牌信誉、塑造企业核心竞争力等都起到了极为重要的作用。本文的研究对象——深圳ZS公司是深圳的一家中型液晶显示屏生产企业。由于公司所处的液晶显示屏行业竞争激烈,产品质量出现问题,不但会导致客户退货、检修和生产线排查,增加内部、外部损失成本,对公司信誉的影响极大,如何做好质量管理也成为ZS公司的头等大事。为分析ZS公司的质量问题、改进其质量管理水平,本文通过调研,选取了有代表性的质量事故——L产品质量事故。运用鱼骨图法等质量管理工具分别进行分析,得出多方面的质量事故成因。通过质量问题成因的归集,指出目前ZS公司质量问题主要是由于人员、材料、操作流程与方法、管理四个方面所导致的。基于质量管理理论与文献,本文设计了L产品质量事故的解决方案,从以上四个方面制定了针对性的改善措施,形成了对ZS公司L产品的质量改善方案。通过实施本文提出的改善措施,ZS公司L产品的质量问题得到了显著改善。首先,人员方面,实施质量培训活动、激励措施等手段,一方面提升员工的技能和质量意识,另一方面努力留住人才,为员工独立、主动改善质量问题提供动力源泉;其次,材料方面,实施更严格的供应商管理及来料检验,降低了物料耗损,减少了不必要的质量事故;第三,操作流程与方法方面,完善了现有的操作流程,打造并执行标准化操作规范,保证员工的规范操作;第四,管理方面,对员工实施了更加清晰的质量目标管理,改善了5S现场管理,提升员工的质量行为。本文所设计的L产品质量事故解决方案,有助于ZS公司改善质量活动,从而提升公司业绩,对同业企业改善质量管理也有一定的参考意义。
[Abstract]:Quality management is an important part of enterprise operation management, which plays an extremely important role in improving the quality of products, maintaining the brand reputation of enterprises and shaping the core competitiveness of enterprises. Shenzhen ZS Co., Ltd is a medium liquid crystal display manufacturer in Shenzhen. Due to the fierce competition in the LCD industry and the product quality problems, the company will not only lead to customer return, overhaul and production line inspection, increase internal and external loss costs, and have a great impact on the credibility of the company. How to do a good job in quality management has become the top priority of ZS. In order to analyze the quality problem of ZS Company and improve its quality management level, this paper selects the representative quality accident, L product quality accident, through investigation and investigation. The quality management tools such as fish bone map were used to analyze the causes of various quality accidents. Through the collection of the causes of the quality problems, it is pointed out that the quality problems of ZS Company are mainly caused by four aspects: personnel, materials, operation flow and methods, and management. Based on the quality management theory and literature, this paper designs the solution of L product quality accident, formulates the targeted improvement measures from the above four aspects, and forms a quality improvement plan for L product of ZS Company. By implementing the improvement measures proposed in this paper, the quality problems of ZS L products have been improved significantly. First of all, the implementation of quality training activities, incentives and other means, on the one hand, improve the skills and quality awareness of staff, on the other hand, strive to retain talent, for staff independence, initiative to improve the quality of the source of power; Secondly, more strict supplier management and incoming inspection are carried out to reduce material consumption and unnecessary quality accidents. Third, the operation process and methods, improve the existing operation process, create and implement standardized operational norms, to ensure the standard operation of staff; Fourth, management, the implementation of more clear quality target management, improve 5S site management, improve staff quality behavior. The solution of L product quality accident designed in this paper is helpful to improve the quality activities of ZS Company, thus improve the performance of the company, and also has certain reference significance for the improvement of quality management in the same industry enterprises.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.6;F273.2

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