中国银行河南省分行运营流程再造研究

发布时间：2018-03-06 21:34

本文选题：银行运营　切入点：运营流程再造　出处：《郑州大学》2013年硕士论文　论文类型：学位论文

【摘要】：20世纪80年代起,许多世界先进银行在全面参考工业生产公司管理创新的前提下,首先在银行产业进行了基于流程再造为主的管理机制变革,不断构建基于市场与客户的业务流程,形成了扁平化、集约化、标准化、精益化的组织体系。现在,中国商业银行处于资金限制、利率市场化、客户需求多元化的状况下,市场竞争不断加剧,这些变化在很大程度上影响着中国商业银行的运营与发展。运营服务作为商业银行价值得以实现的途径,已成为商业银行的一项核心竞争力。运营流程再造是指通过流程整合,集中化、标准化、自动化处理银行后台流程,并实现规模作业管理,通过银行端集成,非核心业务外包,共享服务中心和精益化管理为客户提供全面完整的产品和服务体验,同时实现成本优化和风险有效防范。本文第一章介绍了论文研究的背景、目的、价值和意义。第二章分析了商业银行运营流程相关概念,分析了商业银行运营流程再造的价值体现以及国内外商业银行运营发展现状。第三章,分析中国银行河南省分行的运营现状,并通过调查问卷的方式对中国银行河南省分行运营存在的问题进行分析。第四章,针对存在的问题提出中国银行河南省分行运营流程再造方案。第五章,提出中国银行河南省分行运营流程再造过程中面临的操作风险以及防范措施。
[Abstract]:Since 1980s, many advanced banks in the world, on the premise of comprehensive reference to the management innovation of industrial production companies, have first carried out the management mechanism reform based on process reengineering in the banking industry. The business process based on the market and customers has been continuously constructed, forming a flat, intensive, standardized and lean organizational system. At present, Chinese commercial banks are in the condition of capital restriction, marketization of interest rates, and diversification of customer needs. The market competition is becoming more and more intense. These changes affect the operation and development of Chinese commercial banks to a great extent. The operation service is the way to realize the value of commercial banks. Business process Reengineering (BPR) refers to the process integration, centralization, standardization, automation of the bank backstage process, and the realization of scale operation management, bank end integration, and non-core business outsourcing. Shared Service Center and Lean Management provide customers with a comprehensive product and service experience, while achieving cost optimization and effective risk prevention. The first chapter introduces the background, purpose, value and significance of the thesis. This paper analyzes the value embodiment of commercial bank operation process reengineering and the current situation of commercial bank operation and development at home and abroad. Chapter three analyzes the operation status of Henan Branch of Bank of China. And through the questionnaire analysis of the bank of China Henan branch operation problems. 4th chapter, in view of the existing problems put forward the bank of China Henan branch operation process reengineering program. 5th chapter, The operational risks and preventive measures in the process of operation process reengineering of Bank of China Henan Branch are put forward.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F832.33

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