中国工商银行云南省分行营业部绩效管理研究

发布时间：2018-05-30 07:16

本文选题：商业银行 + 绩效　；参考：《云南师范大学》2013年硕士论文

【摘要】：在商业银行竞争白热化的今天，产品、技术、资本规模等竞争优势越来越容易被竞争对手所模仿，而人力资源作为企业竞争优势中难以模仿的一种特定资源，是企业保持核心竞争力，决定竞争成败的关键因素。绩效管理作为人力资源管理的核心问题，与人力资源的任何一个环节都有着千丝万缕的联系。当今人力资源管理领域的重要课题就是真正构建有效提高员工绩效水平、有力推动企业整体业绩提升的综合体系。因此，越来越多的管理者意识到，绩效管理对企业战略目标的实现具有重要意义。随着国家西部大开发战略和云南省建设绿色经济强省、民族文化强省和中国面向西南开放的“桥头堡”的“两强一堡”战略的实施，云南省迎来了新一轮加快发展的重要战略机遇期，这也为工商银行云南省分行营业部加快发展速度提供了良好机遇。同其他商业银行相比，工商银行云南省分行营业部总体规模大，资产质量较好，但由于规模庞大，，员工素质参差不齐，管理机制的灵活性有待进一步增强，竞争力亟待提高。同时，人才流动频率上升、人才流失的加大也是工商银行面临的一个严峻的问题。怎样正确评价员工的工作业绩、怎样更好的激励和促进员工工作、怎样使员工的工作目标与银行的战略目标一致成为银行管理者必须重视和解决的重要问题。本文首先对绩效管理的基本概念、内容、体系及常用的绩效评估方法做了阐述，并分析了工商银行云南省分行营业部现有的绩效管理体系。随后，论文作者向工商银行云南省分行营业部200名不同职位、不同年龄、不同岗位的员工发放了针对本行绩效管理问题的调查问卷，并对回收的196分有效问卷进行主题分析。通过问卷调查、理论分析以及作者日常工作中所了解的情况，总结出了现有绩效管理体系存在的一系列问题，并针对这些问题，提出了相应解决方法以完善工商银行云南省分行营业部绩效管理体系，为工商银行云南省分行营业部绩效管理工作的开展提供了一定的参考和借鉴。
[Abstract]:In the fierce competition of commercial banks, the competitive advantages such as product, technology, capital scale and so on are more and more easily imitated by competitors, and human resources as a specific resource which is difficult to imitate in the competitive advantage of enterprises. It is the key factor to maintain the core competence and decide the success or failure of the competition. As the core of human resource management, performance management is closely related to any link of human resources. Nowadays, the important task in the field of human resource management is to build a comprehensive system that can effectively improve the performance of employees and promote the overall performance of enterprises. Therefore, more and more managers realize that performance management plays an important role in the realization of strategic objectives. With the implementation of the national strategy of developing the western region and the construction of a strong green economy province in Yunnan Province, a strong province of ethnic culture and a "bridgehead castle" of China, which is open to the southwest, the strategy of "two strong and one fortress" has been implemented. Yunnan Province ushered in a new round of important strategic opportunities to speed up development, which also provided a good opportunity for the business department of the Industrial and Commercial Bank of Yunnan Province to speed up the development. Compared with other commercial banks, the business department of Industrial and Commercial Bank of Yunnan Province has a large scale and good asset quality. However, due to its large scale and uneven quality, the flexibility of management mechanism needs to be further enhanced, and its competitiveness needs to be improved. At the same time, the frequency of talent flow and the increase of brain drain are also a severe problem faced by ICBC. How to correctly evaluate the performance of employees, how to better motivate and promote the work of employees, how to make the employees' work goals consistent with the strategic objectives of the bank has become an important issue that bank managers must pay attention to and solve. In this paper, the basic concept, content, system and common performance evaluation methods of performance management are described, and the existing performance management system of the business department of Yunnan Branch of ICBC is analyzed. Subsequently, the author sent a questionnaire to 200 employees of different positions, different ages and different positions in the sales department of Yunnan Branch of Industrial and Commercial Bank of China, and carried out a thematic analysis of the 196 valid questionnaires. Through the questionnaire survey, theoretical analysis and the author's daily work, the author summarizes a series of problems existing in the existing performance management system, and aims at these problems. The corresponding solutions are put forward to perfect the performance management system of the business department of the Industrial and Commercial Bank of Yunnan Province, which provides a certain reference and reference for the development of the performance management of the business department of the Yunnan Branch of the Industrial and Commercial Bank of China.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F832.33

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