M行信息技术员工绩效管理研究

发布时间：2018-06-09 01:24

本文选题：信息技术员工 + 绩效管理　；参考：《南京师范大学》2013年硕士论文

【摘要】：在知识经济时代,知识型员工成为企业最重要的人力资本,特别是那些具有不断创新能力的知识型员工,对企业的发展至关重要。在企业工作的信息技术员工就是这类具有创新能力的员工,由于他们具有在企业中人员占比小、工作复杂、工作成效难以衡量等特征,对于如何提升这些员工的绩效就成为难点。为了探索针对信息技术员工的绩效管理方法,建立一套完善的信息技术员工绩效管理体系,本文分成两大部分,分别通过理论和实证的方法进行了研究。本文从知识型员工绩效管理的基础理论入手,研究信息技术员工的工作特点,将员工的绩效划分成任务绩效和关系绩效、递延绩效,分析这三类绩效相互关系,提出了信息技术员工绩效管理模型。本文通过员工访谈的方式对M行信息技术部员工现状进行调研,收集存在的问题。将发现的问题结合信息技术员工绩效管理模型进行分析,找出问题产生的根源。针对问题的根源,本文给出了相应的解决办法。本文的特点在于对以往学者很少涉及的信息技术员工的绩效管理进行了专题研究,对信息技术员工的绩效进行了全面深入的研究和分析,针对信息技术员工的特点建立以促进员工发展为基础的绩效管理模型。这个模型阐明：绩效管理是一个循序渐进的绩效评估和绩效改进的过程。借助信息技术员工绩效模型分析M行信息技术员工绩效存在的问题,分析问题形成的原因。通过建立分行人力资源部与信息技术部之间的绩效管理防火墙,确保信息技术员工的绩效管理的科学性和完整性,提出的相应对策。
[Abstract]:In the era of knowledge economy, knowledge workers become the most important human capital of enterprises, especially those who have the ability to innovate constantly, which is very important to the development of enterprises. Information technology employees working in enterprises are such innovative employees, because they have the characteristics of small proportion in the enterprise, complex work, difficult to measure the effectiveness of work, etc. How to improve the performance of these employees becomes a difficult point. In order to explore the performance management methods for IT employees and establish a set of perfect performance management system for IT employees, this paper is divided into two parts, respectively through theoretical and empirical methods to study. Starting with the basic theory of knowledge employee performance management, this paper studies the working characteristics of information technology staff, divides the performance of the staff into task performance and relational performance, deferred performance, and analyzes the relationship between these three kinds of performance. The performance management model of IT employees is proposed. The present situation of M Bank Information Technology Department is investigated and the existing problems are collected by the way of employee interview. The problem is analyzed with IT employee performance management model to find out the root of the problem. In view of the root of the problem, this paper gives the corresponding solutions. The characteristics of this paper are to conduct a special study on the performance management of IT employees, which was rarely involved by scholars in the past, and to conduct a comprehensive and in-depth study and analysis of the performance of IT employees. According to the characteristics of IT employees, a performance management model based on promoting employee development is established. This model illustrates that performance management is a gradual process of performance evaluation and performance improvement. With the help of information technology employee performance model, this paper analyzes the problems existing in M line information technology employee performance, and analyzes the causes of the problem. By setting up the firewall of performance management between HR department and IT department of the branch, this paper puts forward the corresponding countermeasures to ensure the scientific and integrity of the performance management of IT employees.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F832.33

【共引文献】