江苏省金融服务外包产业发展现状与竞争力研究
发布时间：2018-11-15 17:05
【摘要】：源起于上世纪70年代欧美发达市场的金融服务外包在历经四十年的发展中已成为令人瞩目的新兴产业。目前，全球金融BPO市场规模约为160亿至180亿美元，占全球外包市场总额的近40%。伴随着金融服务外包行业高速成长期的到来和金融业开放度的不断提高，以及贸易经济发展的催化，金融服务外包产业的发展必将提升到一个新的高度。我国金融服务外包产业已经开始起航，作为服务外包输出大省的江苏省应该及时把握促进经济增长与产业结构调整的新机遇，大力发展金融服务外包。 本文基于国内外金融服务外包与产业竞争力研究的前沿成果，在搜集了大量金融服务外包产业最新发展动态与数据的基础上，运用定性与定量分析相结合的研究方法，对江苏省金融服务外包产业发展的综合竞争力进行了深入研究。首先选取了更适合当前江苏省金融服务外包产业发展现状的GEM理论框架，从基础、市场、企业三个角度进行详细的定性分析；其次，基于科学性与数据可得性考虑，建立了涵盖经济环境、产业环境、社会环境、科技环境、人才环境、制度环境与区位环境七大方面的15个因素的金融服务外包竞争力评价体系，并运用因子分析法与灰色关联度分析法对江苏省4个主要金融服务外包接包城市与国内其他15个金融服务外包主要接包城市竞争力进行比较与评价。 研究的结论是：就综合竞争力而言，南京市与苏州市位列19个城市中中上游水平，而无锡市与常州市位列中下游水平。产业环境、政策支持、人才环境是制约四个城市的整体排名的关键因素。而良好的经济环境对江苏省金融服务外包产业提供了有力的支撑。为了实现江苏的产业转型升级，，推进江苏金融服务外包产业的健康快速发展，本文的对策建议有：进行省内金融服务外包产业合理分工与梯度转移；通过基地-平台-人才建设，形成金融外包产业集聚；将产业政策与经济政策结合共同助力金融服务外包渡过发展关键机遇期；培育知名品牌，发挥品牌效应。最后提出，金融服务外包行业风险防范和管控机制是引导产业良性发展的最后重要保证，也是金融服务外包行业区别于一般服务外包行业的特殊性的体现。
[Abstract]:The outsourcing of financial services, which originated in the developed markets of Europe and America in the 1970s, has become a remarkable new industry in the past 40 years. Currently, the global financial BPO market is about $16 billion to $18 billion, accounting for nearly 40 percent of the global outsourcing market. With the rapid growth of the financial services outsourcing industry and the continuous improvement of the financial industry openness, as well as the catalysis of the development of trade economy, the development of the financial service outsourcing industry will be promoted to a new height. China's financial service outsourcing industry has started to sail. As a major export province of service outsourcing, Jiangsu Province should grasp the new opportunities to promote economic growth and industrial structure adjustment in time, and vigorously develop financial service outsourcing. Based on the advanced achievements of the research on financial service outsourcing and industrial competitiveness at home and abroad, this paper collects a large number of latest development trends and data of financial services outsourcing industry, and applies the research method of combining qualitative and quantitative analysis. The comprehensive competitiveness of financial service outsourcing industry in Jiangsu Province is studied. Firstly, this paper selects the GEM theoretical framework which is more suitable for the current development of the financial service outsourcing industry in Jiangsu Province, and makes a detailed qualitative analysis from three angles: the foundation, the market and the enterprise. Secondly, based on the consideration of scientific nature and the availability of data, the economic environment, the industrial environment, the social environment, the scientific and technological environment, and the human resources environment are established. Evaluation system of Financial Service Outsourcing Competitiveness based on 15 factors of Institutional Environment and location Environment, The competitiveness of four major financial service outsourcing cities in Jiangsu Province and 15 other major financial service outsourcing cities in China are compared and evaluated by using factor analysis and grey correlation analysis. The conclusion is that Nanjing and Suzhou are in the upper and middle reaches of 19 cities, while Wuxi and Changzhou are in the middle and lower reaches. Industrial environment, policy support and talent environment are the key factors restricting the overall ranking of the four cities. But the good economic environment has provided the strength support to the Jiangsu Province financial service outsourcing industry. In order to realize the transformation and upgrade of Jiangsu's industry and promote the healthy and rapid development of Jiangsu's financial service outsourcing industry, the countermeasures and suggestions of this paper are as follows: reasonable division of labor and gradient transfer of financial service outsourcing industry in the province; Through base-platform-talent construction, we can form financial outsourcing industry agglomeration; combine industrial policy with economic policy to help financial service outsourcing through the key opportunity period of development; cultivate well-known brands and bring brand effect into play. Finally, the risk prevention and control mechanism of financial service outsourcing industry is the last important guarantee to guide the benign development of the industry, and it is also the embodiment of the particularity of the financial service outsourcing industry which is different from the general service outsourcing industry.
【学位授予单位】：苏州大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F752.68;F832.7
本文编号：2333903
[Abstract]:The outsourcing of financial services, which originated in the developed markets of Europe and America in the 1970s, has become a remarkable new industry in the past 40 years. Currently, the global financial BPO market is about $16 billion to $18 billion, accounting for nearly 40 percent of the global outsourcing market. With the rapid growth of the financial services outsourcing industry and the continuous improvement of the financial industry openness, as well as the catalysis of the development of trade economy, the development of the financial service outsourcing industry will be promoted to a new height. China's financial service outsourcing industry has started to sail. As a major export province of service outsourcing, Jiangsu Province should grasp the new opportunities to promote economic growth and industrial structure adjustment in time, and vigorously develop financial service outsourcing. Based on the advanced achievements of the research on financial service outsourcing and industrial competitiveness at home and abroad, this paper collects a large number of latest development trends and data of financial services outsourcing industry, and applies the research method of combining qualitative and quantitative analysis. The comprehensive competitiveness of financial service outsourcing industry in Jiangsu Province is studied. Firstly, this paper selects the GEM theoretical framework which is more suitable for the current development of the financial service outsourcing industry in Jiangsu Province, and makes a detailed qualitative analysis from three angles: the foundation, the market and the enterprise. Secondly, based on the consideration of scientific nature and the availability of data, the economic environment, the industrial environment, the social environment, the scientific and technological environment, and the human resources environment are established. Evaluation system of Financial Service Outsourcing Competitiveness based on 15 factors of Institutional Environment and location Environment, The competitiveness of four major financial service outsourcing cities in Jiangsu Province and 15 other major financial service outsourcing cities in China are compared and evaluated by using factor analysis and grey correlation analysis. The conclusion is that Nanjing and Suzhou are in the upper and middle reaches of 19 cities, while Wuxi and Changzhou are in the middle and lower reaches. Industrial environment, policy support and talent environment are the key factors restricting the overall ranking of the four cities. But the good economic environment has provided the strength support to the Jiangsu Province financial service outsourcing industry. In order to realize the transformation and upgrade of Jiangsu's industry and promote the healthy and rapid development of Jiangsu's financial service outsourcing industry, the countermeasures and suggestions of this paper are as follows: reasonable division of labor and gradient transfer of financial service outsourcing industry in the province; Through base-platform-talent construction, we can form financial outsourcing industry agglomeration; combine industrial policy with economic policy to help financial service outsourcing through the key opportunity period of development; cultivate well-known brands and bring brand effect into play. Finally, the risk prevention and control mechanism of financial service outsourcing industry is the last important guarantee to guide the benign development of the industry, and it is also the embodiment of the particularity of the financial service outsourcing industry which is different from the general service outsourcing industry.
【学位授予单位】：苏州大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F752.68;F832.7
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