组织在采纳信息技术前后的行为影响因素比较研究

发布时间：2018-02-24 04:29

本文关键词： 信息技术采纳采纳前后阶段影响因素实证研究　出处：《同济大学》2006年博士论文　论文类型：学位论文

【摘要】：信息技术与信息系统的应用为商务世界带来了新的机遇与挑战，也对组织的技术与管理融合提出了更高的要求。尽管信息技术有提高组织效率、增加组织绩效的巨大潜力，但这种潜力能否最终实现，取决于组织对信息技术的采纳与实际使用行为。研究组织采纳信息技术的心理和行为特征变化，分析信息技术采纳(IT adoption)行为的影响因素构成是信息系统领域备受关注的课题之一。本文研究的是采纳前后阶段组织信息技术采纳行为影响因素的差异性，，主要贡献如下： (1)以往的信息技术采纳研究大多聚焦于个体成员的技术接受行为，对组织层面的技术采纳行为探讨较少，本研究结合采纳过程的阶段性特征，对组织的信息技术采纳进行细分，并在此基础上提出了组织信息技术采纳行为的分析框架。 (2)从社会系统中技术与组织互动的角度，本研究应用适应性结构化理论考察技术—社会系统在互动过程中的相互影响，从技术结构、组织内源结构和组织外源结构三方面对影响组织信息技术采纳行为的要素进行了深入分析，构建了采纳前后阶段信息行为影响因素的概念模型，并通过实证数据应用结构方程建模方法对模型进行了检验，模型基本得到实证数据的支持，该模型为结构方程建模方法在我国信息技术管理方面的应用提供了参考。 (3)研究发现，影响采纳前阶段组织IT／IS采纳意愿的直接因素有：组织的IT需求优先级、资源就绪度、高层支持、竞争压力、IT／IS的兼容性、相对优越性、组织的潮流压力以及技术的可察性。间接因素有：组织IT知识存量。影响不显著的因素有：技术的复杂性和可试性、组织的IT采纳能力。影响采纳后阶段组织实际使用IT／IS的直接因素有：高层支持、IT／IS的相对优越性、组织的IT吸收能力、IT／IS的兼容性、组织的竞争压力。间接因素有技术支持与培训、IT知识存量、资源就绪度、IT项目风险控制能力。影响不显著的因素有：技术的可察性与复杂性，组织的潮流压力、IT需求优先级和沟通环境。通过对两阶段影响因素的对比发现，技术的相对优越性和兼容性、组织的高层支持以及来自环境的竞争压力一直都是直接影响组织IT／IS采纳行为的重要因素。其中相对优越性和兼容性对采纳后阶段的影响较采纳前阶段更为显著，高层支持和竞争压力对采纳前阶段行为的影响较采纳后阶段更为显著。研究结论有助于组织清楚认识自身所处的环境与条件，了解信息技术采纳行为形成的机理，驱利避害，有效管理信息技术采纳活动。
[Abstract]:The application of information technology and information system brings new opportunities and challenges to the business world, and puts forward higher requirements for the integration of technology and management of the organization, despite the great potential of information technology to improve organizational efficiency and increase organizational performance. However, the ultimate realization of this potential depends on the organization's adoption of information technology and its actual use behavior, and studies the changes in the psychological and behavioral characteristics of the organization's adoption of information technology. It is one of the most concerned topics in the field of information systems to analyze the influence factors of IT adoption behavior. This paper studies the differences of organizational information technology adoption behaviors before and after adoption, and the main contributions are as follows:. (1) most of the previous information technology adoption studies focused on the technical acceptance behavior of individual members, but less on the organizational level technology adoption behavior. This study combined with the stage characteristics of the adoption process to subdivide the information technology adoption of the organization. On this basis, an analytical framework of organizational information technology adoption behavior is proposed. 2) from the point of view of the interaction between technology and organization in social system, this study applies adaptive structured theory to investigate the interaction between technology and social system in the process of interaction, and from the perspective of technological structure, In this paper, the factors influencing the adoption behavior of information technology in the organization are deeply analyzed from the three aspects of the endogenous structure and the external structure of the organization, and the conceptual model of the influencing factors of the information behavior in the stage before and after the adoption is constructed. The model is tested by using structural equation modeling method in empirical data, and the model is supported by empirical data. The model provides a reference for the application of structural equation modeling method in information technology management in China. 3) the study found that the direct factors influencing the willingness of IT/IS adoption in the pre-adoption stage are: the organization's IT needs priority, resource readiness, high-level support, competitive pressure and the compatibility of its / is, and its relative advantages. The indirect factors are: organizational IT knowledge stock. The direct factors influencing the actual use of IT/IS in the post-adoption phase of the organization are: the relative superiority of IT / is, the IT absorptive capacity of the organization and the compatibility of its / is, Organizational competitive pressure. Indirect factors include technical support and training IT knowledge stock, resource readiness and IT project risk control ability. The organization's current pressures are based on IT requirements priorities and communication environments. By comparing the influencing factors of the two stages, it is found that the relative superiority and compatibility of the technology, The high level support of the organization and the competitive pressure from the environment have been the important factors that directly influence the adoption behavior of the organization, and the relative superiority and compatibility have a more significant impact on the post-adoption stage than in the pre-adoption stage. The influence of high level support and competition pressure on the behavior of pre-adoption stage is more significant than that of post-adoption stage. The conclusions of the study can help organizations to understand their own environment and conditions, understand the mechanism of information technology adoption behavior formation, and drive out profits and avoid harm. Effectively manage IT adoption activities.
【学位授予单位】：同济大学
【学位级别】：博士
【学位授予年份】：2006
【分类号】：C936

【引证文献】