面向持续改进任务的组织行动模型研究

发布时间：2018-04-10 19:29

本文选题：持续改进 + 组织　；参考：《哈尔滨工业大学》2009年博士论文

【摘要】：随着市场日趋国际化和科技的不断进步,消费者的需求愈加精细与复杂,因此,精良的质量、持续不断的改进与创新成为了制造类企业在竞争进一步深化过程中取得优势的关键,同时这也是资源日益稀缺的今天增加社会财富、避免恶性竞争的有效途径。为了适应这样的经济形势,企业发展模式由“又快又好”向“又好又快”转变,由数量增长型向质量增长型转变,对于质量的要求已经成为经济建设的重点。为了追求更高的质量,就必须采用有效的质量管理方法,目前,质量管理方法已经进入第五个阶段,即竞争性持续改进,这是一种贯穿于整个公司的、集中性的、且不断进化的创新过程,它一直都是企业维持生产竞争力的关键战略。与其他阶段不同的是持续改进又是组织环境变化的一个结果,从单纯的对产品质量的管理与控制,扩散到对组织的管理与控制上,从根本上实现深层次的改进。基于这样的原因,持续改进成为了企业适应复杂多变环境的重要管理方式。但企业在实施持续改进过程中,却面临很多问题,尤其是常常仅靠持续改进的技术工具来实现,而忽略了持续改进的根本——组织问题。本文通过对持续改进理论现状的总结与分析,针对实施过程中最关键的组织问题进行了聚焦,试图提出一个较为有效的组织行动模型来提升持续改进绩效。当前组织改进活动与持续改进绩效之间关系尚没有明确界定,本文提出对持续改进绩效有显著正向影响的三类组织改进活动,并通过建立持续改进中的组织活动的测量量表,通过抽样调查,对其进行描述和解释,据此对组织改进活动和持续改进绩效之间的关系建立了结构方程模型,并进行了实证研究。从而建立了面向持续改进任务的组织行动模型,并对其与企业不同改进目标的匹配关系进行了深入研究,在建立模型的基础上,探讨了其应用条件与策略。在研究过程中,首先对质量管理理论的演进进行了深入的分析,并在质量管理理论,尤其是持续改进理论基础上,归纳并提出了“质量管理理论演进模型”及“质量管理五阶段性质模型”。通过对质量管理理论演进的深入剖析,确定了持续改进的核心不再是各种技术工具而是组织自身的改进。基于这一立足点,提出了组织改进的基本理论框架,将目标锁定在组织活动分析的层面,提出面向持续改进任务的组织行动模型。在研究方法上,当前在关于持续改进的组织问题研究中,以案例的方法进行研究者居多,本文则以现有理论框架和模型的结构分析为基础,将因子分析、方差分析、结构方程模型、社会网络等方法应用到持续改进中的组织行动研究领域,拓宽了该领域的研究方法。并首次运用Continuous Innovation Network数据库中大量的多国数据对面向持续改进任务的组织行动模型进行了实证研究,揭示了持续改进过程中组织行动的内容与方式,为实施管理工作提供了更为可信的依据。同时也拓展了持续改进的研究领域,扩大了模型应用的边界,为企业更好的认识、分析、实现持续改进和提高持续改进绩效提供了新的依据和思路。从统计数据及其分析结果可以看出,模型所列出的组织改进活动之间是彼此显著相关的,同时各项活动对持续改进绩效提高有显著影响,各项活动在逻辑上能够相互支持,并保持稳定性和动态性,是属于高参与性的组织活动,这也符合学习型组织活动的特征。在模型的深化上,以三维立体的视角,根据管理者、团队、员工三者的活动在持续改进任务中的地位对面向持续改进任务的组织行动模型进行了分类,提出了单主导型、双主导型、平衡型等多种类型。在模型的执行上,依据对面向持续改进任务的组织行动模型的分类,用社会网络方法分析了各种类型与企业不同持续改进目标的匹配情况,为企业采用何种类型的组织行动模式来实施持续改进提供了有力依据。本文还用方差分析的方法设计了合理的执行路径,为企业组织活动的具体操作提供了不同侧重点的执行策略。并确立了与企业情况相适应的生产者服务实施战略,对组织间的持续改进战略制定有重要参考价值。通过发展面向持续改进的组织行动模式,能使得企业的组织活动分工明确、有序执行,进而提升企业的竞争能力。因此,在持续改进过程中应将模型中的三类活动作为重点,提升组织行动中全员行动程度,注重其整合效应,提高组织绩效,进而全面实现组织持续改进。同时在执行过程中可以依据企业的资源状况选择与企业需求相匹配的方式进行实施,并在适当的时候采取外包战略,进行持续改进的“减法”,集中优势,打造企业的核心竞争优势,实现社会的“又好又快”发展。
[Abstract]:With the increasing internationalization of the market and the continuous progress of science and technology , the demand of consumers is becoming more and more sophisticated and complex . Therefore , the quality and continuous improvement and innovation of the enterprise become the key to the further deepening of the competition . At the same time , the quality management method has entered the fifth stage , which is the key strategy for the enterprise to maintain the competitive power . At present , the quality management method has entered the fifth stage , which is the key strategy for the enterprise to maintain the competitive production competitiveness .

This paper focuses on the most key organizational issues in the implementation process by summarizing and analyzing the current situation of the continuous improvement theory , and tries to propose a more effective organizational action model to improve the performance . The relationship between the organizational improvement activities and the continuous improvement performance has not been clearly defined .

In the course of research , first , the evolution of quality management theory is deeply analyzed , and based on the theory of quality management , especially the theory of continuous improvement , the paper concludes and puts forward the evolution model of quality management theory and the five - stage quality model of quality management .

Based on the structural analysis of the existing theoretical framework and model , this paper makes an empirical study on the organization action model for the continuous improvement task based on the existing theoretical framework and the structural analysis of the model . It also expands the research field of continuous improvement . It also expands the research field of continuous improvement . It also expands the research field of continuous improvement . It also expands the research field of continuous improvement . It also expands the research field of continuous improvement . At the same time , the activities have a significant influence on the improvement of performance . The activities are logically supported , and the activities are stable and dynamic . It is a highly participatory organization activity , which also accords with the characteristics of learning organization activities .

On the deepening of the model , based on the three - dimensional perspective , the organization action model for the continuous improvement task is classified according to the activities of the manager , the team and the staff in the continuous improvement task .

Therefore , in the process of implementation , three kinds of activities in the model should be taken as the focus , the overall action level of the organization should be improved , the organizational performance can be improved , and the organizational performance can be improved comprehensively . At the same time , the outsourcing strategy can be selected according to the resource condition of the enterprise , the continuous improvement of the " subtraction " is carried out , the core competitive advantage of the enterprise is built , and the " good and fast " development of the society is realized .

【学位授予单位】：哈尔滨工业大学
【学位级别】：博士
【学位授予年份】：2009
【分类号】：C936

【参考文献】