咨询服务项目本体知识表示模型研究

发布时间：2018-05-29 02:36

本文选题：知识服务 + 咨询服务　；参考：《安徽财经大学》2017年硕士论文

【摘要】：咨询服务业是知识密集型行业的典型代表,知识服务处于咨询服务的核心位置。所谓知识密集型服务即指咨询服务业的一切业务服务活动都是围绕着知识的收集、加工、整合、再造、传播、利用和更新展开的。这些知识过程依赖相关知识资源的投入和知识生产者的智力劳动创造,因而咨询服务项目过程也就是不断需求上述两类资源的过程。本文的研究目标即是通过提高知识资源和知识人才资源在语义网层面的表达能力促使咨询服务项目更加高效的发现和获取上述两种资源。本文研究方法主要是通过对咨询服务知识需求缺口的分析,明确两类咨询服务资源知识缺口问题,利用知识网络在知识资源关联和人际关联的组织、定位和识别上的优势,帮助咨询服务团队提高内外部知识获取能力。咨询服务业项目知识服务具有很高的知识复杂度,其业务的操作专业化程度要求也极高。本文尝试利用知识工程领域先进的知识表示技术为咨询服务业构建知识表示模型,促进知识在组织业务中的识别、获取、分享和传播。本文梳理知识服务相关研究,回顾多种知识表示方法,深入分析了知识网络理论和本体相关理论。利用知识服务理论分析咨询服务的特点,通过知识网络理论定位咨询项目全阶段的知识资源、案例资源和人力资源,并且详细分析多种知识表示方法,在此基础上,利用本体理论和技术构造咨询项目本体模型,完成对所构建本体的检验和针对本体数据的查询实验,通过分析实验结果,证明构建咨询服务项目本体对于支持咨询服务知识表示具有重要作用。
[Abstract]:Consulting service industry is a typical representative of knowledge-intensive industry, and knowledge service is the core of consulting service. The so-called Knowledge-intensive Service refers to the collection, processing, integration, reengineering, dissemination, utilization and renewal of knowledge. These knowledge processes depend on the input of related knowledge resources and the intellectual labor creation of knowledge producers, so the process of consulting service project is the process of constantly demanding the above two kinds of resources. The research goal of this paper is to improve the expression of knowledge resources and intellectual resources at the semantic web level to promote the more efficient discovery and acquisition of these two kinds of resources by consulting service projects. The main research method of this paper is to clarify the knowledge gap of two kinds of consultancy services by analyzing the gap of knowledge demand of consulting services, and to make use of the advantages of knowledge network in organizing, locating and identifying knowledge resource association and interpersonal association. Assist consulting team to improve internal and external knowledge acquisition ability. Consulting service project knowledge service has high knowledge complexity, and its operation specialization is also very high. This paper attempts to use the advanced knowledge representation technology in the field of knowledge engineering to build a knowledge representation model for the consulting service industry to promote the identification, acquisition, sharing and dissemination of knowledge in the organizational business. This paper reviews the research on knowledge service, reviews various knowledge representation methods, and analyzes the theory of knowledge network and ontology. By using the theory of knowledge service to analyze the characteristics of consulting service, this paper uses the theory of knowledge network to locate the knowledge resources, case resources and human resources in the whole phase of the consulting project, and analyzes in detail many kinds of knowledge representation methods, on the basis of which, The ontology model of consulting project is constructed by using ontology theory and technology, and the verification of the constructed ontology and the query experiment of ontology data are completed. The results of the experiment are analyzed. It is proved that the construction of consulting service project ontology plays an important role in supporting the knowledge representation of consulting services.
【学位授予单位】：安徽财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：C932

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