面向高龄者的情感交流产品设计研究

发布时间：2018-11-21 10:42

【摘要】：随着老龄化进程加深,高龄者不断增多,其中很多人由于生活孤单,缺乏交流,导致严重的心理问题。他们渴望通过良好的情感交流实现与家人、朋友乃至社会的互动,缓解孤独感。目前,国内外学者对于高龄者情感交流这一细分领域的研究较少,并且市场上高龄者的情感交流产品也十分匮乏。因此,通过对高龄者的研究,提出基于情感关系的交流策略,不仅可以指导高龄者的情感交流产品设计实践,辅助高龄者实现良好的情感交流,而且丰富了高龄者情感交流的理论体系。本文首先通过文献研究,总结分析了高龄者的特点以及情感和情感需求,并且构建了情感交流模型,为下文的研究提供理论依据。然后以情感交流模型为基础,通过用户访谈和问卷调查的方法对高龄者的情感交流现状进行调研,将发现的问题归纳总结为个人因素、社会因素、交流对象、交流工具四个方面,并造成高龄者的归属感落空、尊重感空化、自我实现缺失、安全感低下、期待感丧失。在此基础之上,对情感关系等级进行划分为亲密、熟悉、一般,分别提出不同情感关系之间交流策略,来加强与亲密对象之间的交流,同时鼓励高龄者进行多元化的情感交流,帮助其排解负面情感,提高生活满意度。最后将情感交流策略与产品设计相结合,确定情感交流产品的人物角色模型及使用场景,提出设计目标与产品概念,进而从系统设计的角度对高龄者情感交流产品进行设计实践。
[Abstract]:With the deepening of the aging process, the number of the elderly is increasing, and many of them have serious psychological problems due to their loneliness and lack of communication. They desire to interact with family, friends and society through good emotional communication to ease their loneliness. At present, scholars at home and abroad have less research on the emotional communication of the elderly, and the products of emotional communication for the elderly are also very scarce in the market. Therefore, through the study of the elderly, the communication strategy based on emotional relationship can not only guide the design practice of emotional communication products, but also assist the elderly to achieve good emotional communication. Moreover, it enriches the theoretical system of emotional communication among the elderly. In this paper, the characteristics and emotional needs of the elderly are summarized and analyzed through literature research, and the emotional communication model is constructed to provide theoretical basis for the following research. Then based on the emotional communication model, through user interviews and questionnaires, the current situation of emotional communication among the elderly is investigated, and the problems found are summarized as personal factors, social factors and communication objects. There are four aspects of communication tools, which result in the loss of sense of belonging, respect, lack of self-realization, low sense of security and loss of expectation. On this basis, the emotional relationship level is divided into intimacy, familiarity, general, respectively, put forward different emotional relationships between communication strategies to strengthen the communication with intimate objects, while encouraging the elderly to carry out a variety of emotional exchanges, Help them eliminate negative emotions and improve life satisfaction. Finally, by combining emotional communication strategy with product design, the persona model and usage scene of emotional communication product are determined, and the design goal and product concept are put forward. Then from the point of view of system design, the design practice of emotional communication products for senior citizens is carried out.
【学位授予单位】：中国矿业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TB472

【参考文献】