面向大规模定制的物流服务供应链服务能力配置研究

发布时间：2018-03-10 20:32

本文选题：大规模定制　切入点：物流服务供应链　出处：《天津大学》2014年硕士论文　论文类型：学位论文

【摘要】：当前,面对客户对个性化的物流服务需求日益增长的趋势,不少物流企业在为客户提供大规模服务的同时,开始探求满足个性化服务需要,转变物流服务模式,由大规模服务转向大规模定制物流服务。在大规模定制物流服务环境下,为了满足客户的个性化服务要求以及实现大规模服务能力,许多物流企业通过联盟与整合,形成物流服务供应链。物流服务供应链的良性运行需要集成商确定合理的外包数量,即与提供商进行很好的能力的配置与协调。随着科技的发展和竞争的日益激烈,客户需求越来越呈现出不确定性,所以,集成商如何更好的配置与协调物流服务集成商能力变得至关重要。因此,本文以物流服务供应链为研究背景,探索在大规模定制环境下如何进行物流服务集成商能力配置的问题,试图探讨订单分配,能力设计,契约选择及能力调度案例研究,为物流企业在实际的物流实践运营中制定科学的决策提供必要的理论参考依据。本文首先回顾和我们最相关的研究,包括大规模定制、供应链能力配置、供应链协调以及物流服务供给和能力调度,为论文奠定一个理论基础。接下来,针对大规模定制环境下的物流服务供应链服务能力配置问题,进行了以下四方面的研究,分别是:(1)订单分配问题。在集成商对客户订单需求进行任务分配,提供商参与任务分配情况下,假设需求不确定,建立了物流服务供应链订单分配模型,以提供商满意度最大、集成商成本最小、客户定制化程度最高为目标,以满足需求量、Customer Order Postponement Decoupling Point(CODP)和订单差异容忍系数为约束,建立了物流服务供应链的多目标订单分配模型为供应链主体合理进行订单分配提供理论依据。(2)集成商能力设计问题。考虑的能力不匹配所产生的惩罚成本,在此基础上,考虑成本等目标,建立集成商订购量决策模型,并分析不同类型决策变量对最优决策产生的影响。(3)需求更新下的能力采购契约选择问题。本文探索了在需求更新和大规模定制化服务环境下,回购契约在物流服务供应链能力采购中的使用条件。建立了有/无回购契约下的集成商利润模型,分别研究定制化成本系数、需求更新的程度、服务价格等因素对回购契约选择的影响。(4)能力调度实证研究。首先大规模定制服务环境下的供需环境关键特性分析,找到了能力的需求分析与供给分析的基本框架,依据这个框架,我们选择了来自中国的5个案例企业。在此基础上,给出了八个研究假设,利用这五个案例对这些假设进行了检验,得到了许多重要的结论。最后,本文给出了研究结论和未来展望。
[Abstract]:At present, faced with the increasing demand of customers for personalized logistics services, many logistics enterprises begin to explore the need to meet the needs of personalized services and change the logistics service mode while providing large-scale services to customers. In the mass customization logistics service environment, in order to meet the customer's individual service requirements and realize the mass service ability, many logistics enterprises through alliance and integration, Forming logistics service supply chain. The benign operation of logistics service supply chain requires the integrator to determine the reasonable outsourcing quantity, that is, to configure and coordinate well with the provider. With the development of science and technology and the increasingly fierce competition, Customer demand is becoming more and more uncertain, so how to better configure and coordinate the capability of logistics service integrator becomes very important. Therefore, this paper takes logistics service supply chain as the research background. This paper explores how to configure the capability of logistics service integrators in mass customization environment, and attempts to discuss the case study of order allocation, capability design, contract selection and capability scheduling. It provides the necessary theoretical reference for logistics enterprises to make scientific decisions in the actual logistics practice. Firstly, this paper reviews our most relevant research, including mass customization, supply chain capacity allocation, Supply chain coordination, logistics service supply and capability scheduling, which lay a theoretical foundation for the thesis. Then, the following four aspects of logistics service supply chain capacity allocation in mass customization environment are studied. When the integrator distributes the task to the customer order demand and the provider participates in the task assignment, assuming the demand is uncertain, the order distribution model of the logistics service supply chain is established, in which the supplier satisfaction is the greatest. The minimum cost of the integrator and the highest degree of customer customization are the objectives. The constraints are customer Order Postponement Decoupling Point CODPand order differential tolerance coefficient. In this paper, a multi-objective order allocation model of logistics service supply chain is established to provide the theoretical basis for the rational order allocation of the main body of the supply chain. (2) the capability design problem of the integrator is discussed, and the penalty cost caused by the mismatch of the capability is considered. Considering cost and other objectives, the decision model of order quantity of integrator is established. The influence of different types of decision variables on optimal decision making is also analyzed. The usage conditions of repurchase contract in logistics service supply chain capability procurement. The profit model of integrator with or without repurchase contract is established, and the customized cost coefficient and the degree of demand renewal are studied respectively. Empirical study on the influence of Service Price and other factors on Repo contract selection. Firstly, the key characteristics of supply and demand environment in mass customization service environment are analyzed, and the basic framework of capacity demand analysis and supply analysis is found. According to this framework, we choose five case enterprises from China. On this basis, we give eight research hypotheses, test these hypotheses with these five cases, and get many important conclusions. In this paper, the conclusion and future prospect are given.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F274;F259.2

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