需求规模下养老服务供应链质量决策分析

发布时间：2018-04-03 18:35

本文选题：养老服务供应链　切入点：服务质量　出处：《预测》2013年04期

【摘要】：养老服务供应链为当前庞大而复杂的养老服务产业提供了全新的管理理念,但服务质量却是影响养老服务产业发展的重要因素之一。为此,研究由养老服务集成商与服务提供商组成的养老服务供应链,在给定养老服务提供商服务质量的基础上,重点讨论不同的需求规模下养老服务集成商的最优质量决策及其与服务提供商质量决策之间的相互影响,涉及到:(1)养老服务集成商的服务损失成本对其自身调整总体成本和最优服务质量的影响;(2)关键服务损失成本与养老服务提供商服务质量的关系;(3)通过调整关键服务损失成本为养老服务提供商提供激励手段——激励养老服务集成商提高服务质量。这为养老服务供应链在实际运作中提供了有效的管理决策支持和重要的理论基础。
[Abstract]:The old-age service supply chain provides a new management concept for the current huge and complex pension service industry, but the service quality is one of the important factors that affect the development of the pension service industry.Therefore, this paper studies the pension service supply chain which is composed of the service integrator and the service provider, on the basis of the given service quality of the pension service provider.This paper mainly discusses the optimal quality decision of the pension service integrator and its interaction with the quality decision of the service provider under different demand scales.The relationship between the cost of key Services loss and the Service quality of Endowment Service providers and the relationship between the cost of loss of key Services and the quality of Service of Old Age Service providers 3) the relationship between the cost of Service loss and the quality of Service of the Endowment Service providersThe cost of service loss provides incentives for service providers-incentive providers to improve service quality.This provides effective management decision support and important theoretical basis for the practical operation of the old-age service supply chain.
【作者单位】：华南理工大学经济与贸易学院;
【基金】：国家自然科学基金资助项目(71101054,71101055) 国家社会科学基金资助项目(12BGL025)
【分类号】：F719;F224

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