制造商对Supply-Hub的物流服务质量激励契约研究

发布时间：2018-04-05 06:09

本文选题：Supply-Hub　切入点：物流服务质量　出处：《武汉理工大学》2014年硕士论文

【摘要】：基于Supply-Hub的供应物流协同运作是在VMI基础上发展而来。通过对供应链上物流、信息流和资金流的有效整合、协调和控制，它能够按照JIT配送方式将零部件等原材料整体配套地直送生产工位，使生产与供应达到协同运作，支持多品种、小批量、多批次地混流生产，是规模化定制生产环境下的一种有效的物流运作模式。随着市场竞争的加剧，物流服务质量已经成为供应物流协同运作实施成功的关键因素。为了避免签约前的逆向选择问题和签约后的道德风险问题，对Supply-Hub的物流服务质量进行评价和激励是提高供应链整体服务质量和竞争力的重要途径。本文从供应与生产协同运行的角度出发，根据Supply-Hub运作的特点，分析了基于Supply-Hub的供应物流协同运作机理，描述了该模式的角色、功能、协同运作过程，建立了基于Supply-Hub的供应物流两阶段模型，，并对Supply-Hub的物流服务质量评价和激励问题进行了深入研究。首先，分析了影响Supply-Hub物流服务质量的因素，借鉴SERVQUAL服务质量评价方法，从服务保证性、服务响应性、服务可靠性和服务柔性这四个维度设计了制造商对Supply-Hub物流服务质量的评价指标体系。其次，Supply-Hub为提高物流服务可靠性，需要提高信息准确性、物流准时性、货物正确性、货物完好性这四项任务，应用信息经济学理论，建立了制造商与第三方Supply-Hub之间的多任务委托代理模型，求解模型，并分析了不同参数对激励强度的影响。最后，鉴于第三方Supply-Hub在集并入库和分拨配送阶段可能会选择不同的努力水平，当供应商将观测到的第三方Supply-Hub在集并入库阶段努力的结果信息与制造商进行共享时，建立了供应物流外包服务质量两阶段激励契约模型，求解模型，分析并讨论了当制造商不同努力偏好时，不同信息共享水平对激励契约的影响，为制造商在供应物流外包中制定合理的物流外包契约提供理论指导。
[Abstract]:The cooperative operation of supply logistics based on Supply-Hub is developed on the basis of VMI.Through the effective integration, coordination and control of the logistics, information flow and capital flow in the supply chain, it can deliver the raw materials such as parts and components directly to the production stations according to the JIT distribution mode, so that the production and supply can be coordinated.It is an effective logistics operation mode to support multi-variety, small batch and multi-batch mixed production.With the aggravation of market competition, logistics service quality has become the key factor for the successful implementation of supply logistics coordination operation.In order to avoid the problem of adverse selection before contract and moral hazard after signing, the evaluation and encouragement of logistics service quality of Supply-Hub is an important way to improve the overall service quality and competitiveness of supply chain.According to the characteristics of Supply-Hub operation, this paper analyzes the mechanism of supply logistics coordination operation based on Supply-Hub, and describes the role, function and cooperative operation process of this mode.The two-stage model of supply logistics based on Supply-Hub is established, and the evaluation and incentive of logistics service quality of Supply-Hub are studied deeply.First of all, it analyzes the factors that affect the service quality of Supply-Hub logistics, and draws lessons from the evaluation method of SERVQUAL service quality, from the service assurance, service responsiveness,The four dimensions of service reliability and service flexibility are designed to evaluate the service quality of Supply-Hub logistics.Secondly, in order to improve the reliability of logistics service, Supply-Hub needs to improve the accuracy of information, the timeliness of logistics, the correctness of goods and the integrity of goods.A multi-task principal-agent model between manufacturer and third-party Supply-Hub is established and solved. The influence of different parameters on incentive strength is analyzed.Finally, given that third-party Supply-Hub may choose different levels of effort during the integration and storage and distribution phases, when suppliers share the observed results of third-party Supply-Hub efforts during the aggregation and storage phases,This paper establishes a two-stage incentive contract model for service quality of supply logistics outsourcing, analyzes and discusses the influence of different levels of information sharing on incentive contracts when manufacturers have different efforts and preferences.To provide theoretical guidance for manufacturers to formulate reasonable logistics outsourcing contracts in supply logistics outsourcing.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F252

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