Y公司业务流程的改进及应用

发布时间：2018-04-24 19:53

本文选题：流程优化 + 旅游　；参考：《华东理工大学》2014年硕士论文

【摘要】：随着人民生活水平的提高与产业经济转型的逐步推进,旅游电子商务正处在当今一个异常激烈的市场中。身处其中的企业要想在激烈的市场竞争中胜出,就必然要建立自己的核心竞争力。核心竞争力有众多的因素组成,这其中产品与服务的质量和内部运营效率占有一个重要的地位,而流程则是在服务行业企业决胜力的重要基础。优秀的流程才可以让企业的产品与服务的质量卓有保障,才可以保证企业的高效率运转。如何通过企业的流程管理,让企业获得长期的竞争优势,保持和提升企业的核心竞争力,是当今中国众多企业所关注和研究的课题。本文以Y公司为例,试图通过应用流程管理的思想和方法对公司的业务流程进行改进以提升公司的流程效率,进而在一定程度上促进公司的核心竞争力提升。本文首先通过应用流程价值链分析模型对公司的业务流程进行分析,以识别出核心流程。在此基础上,通过对部分核心流程的具体分析,确定公司现存的各种流程问题,然后通过应用流程管理PDCA环、ESRIA方法和虚拟供应链等理论和方法对它们进行改进和优化,同时提出了包括部门结构调整、流程管理制度建设等流程管理的支持措施改进方法。希望可以为旅游类电子商务企业进行流程改进提供一个借鉴。
[Abstract]:With the improvement of people's living standard and the gradual promotion of industrial economic transformation, tourism electronic commerce is in an extremely fierce market. Enterprises in which want to win in the fierce market competition, it is necessary to establish their own core competitiveness. The core competitiveness is composed of many factors, in which the quality of products and services and internal operational efficiency occupy an important position, and the process is an important basis of decisive power in the service industry enterprises. An excellent process can guarantee the quality of products and services, and ensure the efficient operation of the enterprise. How to obtain long-term competitive advantage and maintain and enhance the core competitiveness of enterprises through the process management of enterprises is a topic that many enterprises in China pay close attention to and study. Taking Y Company as an example, this paper attempts to improve the business process of the company by applying the idea and method of process management to improve the efficiency of the process, and to a certain extent to promote the core competitiveness of the company. In this paper, the business process of the company is analyzed by applying the process value chain analysis model to identify the core process. On this basis, through the specific analysis of some core processes, determine the existing process problems, and then through the application of process management PDCA ring ESRIA method and virtual supply chain theory and methods to improve and optimize them. At the same time, the improvement methods of supporting measures of process management, including department structure adjustment, process management system construction and so on, are put forward. Hope to provide a reference for tourism e-commerce enterprises to improve the process.
【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F273;F724.6

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