基于SCOR模型的社区养老服务供应链运作风险管理研究

发布时间：2019-01-22 13:26

【摘要】：人口老龄化、平均寿命增加、个人退休后可支配资金上升这三个因素使得中国老年消费群体扩大、老年人有更多时间享受服务、老年人有能力享受优质服务。尽管如此，中国的养老服务还是处于初级阶段，目前养老体系还不健全、养老模式也没有发展成熟、养老服务运作也不完善。正因为养老服务的市场和当前供给的不匹配，，所以社会以及学术界都给予了养老服务很高的关注。社区养老是养老服务的一种，是目前城市养老服务中比较典型的模式，在供应链的视角下非常具有研究的价值，本文则对社区养老服务供应链运作风险管理进行研究。进行风险管理首先需要将研究的对象定义清楚，本文则基于供应链运作参考模型模型（SCOR）和客户链运作参考模型（CCOR）来识别出社区养老服务供应链的运作流程，但是目前的SCOR模型是实体产品供应链的运作模型，本文不能直接借用，需要先对该模型进行改进，所以在进行风险管理研究前本文的研究内容为：模型改进。改进产品供应链的运作模型到服务供应链领域；流程定义。定义出社区养老服务供应链具体运作流程。进行了清晰的界定后，本文进入社区养老服务供应链运作风险管理的内容：风险识别。在已经清晰定义的流程上进行风险因素识别并形成风险因素集；风险评价。利用主成份分析法来分析风险因素的关联性；利用因子排序法和模糊综合评价法来评价风险因素集；风险对策。分析风险因素的原因，给出每一个因素对应的管理对策，最后以逢源社区为例给出现状分析和管理建议。本文通过如上严密的逻辑进行，研究过程可以给服务供应链运作和供应链运作风险管理提供极好的参考模式，研究的结果则给出社区养老服务供应链中服务集成商进行风险管理的管理对策。
[Abstract]:The aging population, the increase of the average life span, the increase of disposable funds after the individual retires, the three factors that the elderly consumer group of China is expanded, the old people have more time to enjoy the service, the old people have the ability to enjoy the high-quality service. Nevertheless, China's pension service is still in the primary stage, and the old-age pension system is not sound, the old-age mode has not developed and mature, and the service of the old-age service is not perfect. Because the market of the old-age service and the current supply of the non-match, the society and the academic community have given high attention to the old-age service. Community-based pension is a kind of old-age service. It is a typical model in the current urban old-age service. It is of great value in the view of supply chain. In this article, the operation risk management of the supply chain of the community-based pension service is studied. Research. The risk management first needs to define the subject of the study. In this paper, the operation flow of the community-based pension service supply chain is identified based on the supply chain operation reference model (SCOR) and the customer chain operation reference model (CCOR). However, the present SCOR model is an operation model of the entity product supply chain. This paper can not be used directly, and it is necessary to improve the model. Therefore, the research content in this paper before the risk management study is carried out. to: mode Type improvement. Improve the operational model of the product supply chain to the service supply the chain field; Process definition. Define community pension service supply chain After a clear definition, this paper enters into the operation risk of the community-based pension service supply chain. Content of management: Risk identification. Risk factor identification is performed on a process that has been clearly defined and To form a risk factor Risk evaluation. Analysis of the relevance of risk factors by using principal component analysis method; using factor ranking method and fuzzy comprehensive evaluation to evaluate the wind Risk factors set; Risk countermeasures. Analyze the cause of risk factors, and give the management countermeasures corresponding to each factor, and finally meet the source community as an example. This paper gives an excellent reference model for the operation of the service supply chain and the operation risk management of the supply chain. The results of the study give the service set in the supply chain of the community pension service.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D669.6;F274

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