Y针织有限公司质量管理提升策略研究

发布时间：2019-06-13 09:00

【摘要】：针织面料行业自古以来是中国的传统行业，资源消耗大户，由于近两年以来成本的急剧上升，同时外部客户要求的多样化，行业普遍面临的经营压力很大。如何解决经营压力成为行业的普遍性课题，但质量是该行业的发展基石，降低成本不应建立在损失质量的前提上。经过调查分析，我们发现该行业的平均质量水平仅处于3σ左右，内部的质量损失成本占企业销售额的25%~30%，提升的空间还非常大。 Y针织有限公司过往一直是该领域的领导者企业，现在也依然是该行业的优秀代表，其发展历史是针织面料行业的缩影。本文就以Y针织公司为研究标的，对其质量管理进行了实证分析,并结合理论研究，最终系统提出了质量管理提升策略。本文首先从Y公司的质量过程控制及质量管理体系的角度对其质量管理现状进行了剖析，，并发现了五大问题，集中体现在标准化管理不健全、质量管理信息分散、质量过程控制力量薄弱、流程质量改进机制缺乏、外部质量管理挑战应对被动这五大方面。针对这些问题，本文从企业内部、企业外部及企业持续改进三个纬度对Y公司所面临的质量管理问题进行了分类分析，并根据问题的产生机理提出了相应的改进策略。企业内部质量管理的提升主要从质量提升导向的组织架构与流程、质量管理信息一体化及标准化管理三个方面提出了解决方案；企业外部质量管理提升主要从后端供应商质量管理、前端与客户合作的质量管理及前后端一体化的供应链质量管理的三大角度进行了实践与研究；企业持续改进从可行的途径和方法及持续改进绩效评估的两大纬度进行了总结和改进。
[Abstract]:Knitted fabric industry has been a traditional industry in China since ancient times. Due to the sharp rise in costs in the past two years and the diversification of external customer requirements, the industry is generally facing great operating pressure. How to solve the business pressure has become a universal issue of the industry, but quality is the cornerstone of the development of the industry, reducing costs should not be based on the premise of loss of quality. After investigation and analysis, we find that the average quality level of the industry is only about 3 蟽, the internal quality loss cost accounts for 25% of the sales volume of the enterprise, and the room for improvement is still very large. Y Knitting Co., Ltd. has been a leader in this field, but also is still an excellent representative of the industry, its development history is a microcosm of the knitted fabric industry. This paper takes Y knitting company as the research object, carries on the empirical analysis to its quality management, and unifies the theoretical research, finally puts forward the quality management promotion strategy systematically. This paper first analyzes the present situation of quality management in Y Company from the point of view of quality process control and quality management system, and finds five major problems, which are embodied in five aspects: imperfect standardization management, scattered quality management information, weak quality process control force, lack of process quality improvement mechanism and passive response to external quality management challenges. In order to solve these problems, this paper classifies and analyzes the quality management problems faced by Y Company from three latitudes of internal, external and continuous improvement, and puts forward the corresponding improvement strategies according to the mechanism of the problems. The improvement of internal quality management in enterprises mainly puts forward solutions from three aspects: the organizational structure and process of quality improvement, the integration of quality management information and standardized management, and the external quality management of enterprises mainly from the three angles of back-end supplier quality management, quality management of front-end and customer cooperation and supply chain quality management of front-end integration. The sustainable improvement of enterprises is summarized and improved from the feasible ways and methods and the two latitudes of continuous improvement performance evaluation.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.81;F273.2

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