基于JFinal的服务外包企业客户关系管理系统设计与实现

发布时间：2018-04-03 13:00

本文选题：客户关系管理　切入点：服务外包　出处：《河南科技大学》2017年硕士论文

【摘要】：互联网+时代的到来正在深刻改变企业交付价值的过程,客户参与是这个时代的企业获得快速增长必不可少的因素之一。客户关系管理软件对于有效提高企业客户管理的效率的意义重大。本文面向当前迅速发展的服务外包行业,结合中小型服务外包企业的客户管理需求,基于Java EE技术和主流的前端实现框架,利用Saa S架构对服务外包企业CRM软件系统进行了分析、设计与开发。服务外包企业CRM按照功能可分为租户端子系统和运营端子系统。租户端是服务外包企业端,他们通过本系统提供的功能实现市场管理、销售管理和客户服务管理、数据分析,并可以使用系统提供的工作日志、移动外勤等功能提升工作汇报、客户拜访的效率;运营端对注册使用的服务外包企业进行管理,进行在线服务;租户端和运营端结合,可以使服务外包企业以较低的成本,尽快享用到客户关系管理系统带来的工作便利与效率提升。本文在系统设计过程中,针对服务外包企业需求进行了深入细致的需求分析,明确了系统的高层次目标,并以此为基础对系统的功能、性能、安全性、可用性等需求进行了规格化,以指导后续的设计工作。在设计阶段,首先进行了系统业务架构、应用架构、数据构架和基础架构设计,并在此基础上对UI、接口和类进行了设计,进而确定了系统蓝图。在系统实现阶段,选择了以JFinal为框架的JavaEE技术,结合MySQL和MongoDB数据库进行后端业务开发,以Restful风格的API展示给前端和第三方系统;以HTML5+CSS3+JavaScript构建前端布局,以Vue.js和Jquery实现前后台之间的交互,从而构成了完整的系统。该系统较为完整地支持了服务外包企业的客户关系管理各个场景的需求,并结合微信企业号平台帮助企业快速实现办公的移动化,与企业内部项目管理系统的结合有助于企业快速形成业务闭环。在完成系统的分析、设计和开发工作后,本文对服务外包企业CRM进行了系统而严格的测试,从功能、性能、安全、可用性等方面检验系统是否符合预期的设计指标,为系统上线交付提供了质量保证。
[Abstract]:The arrival of the Internet era is profoundly changing the process of enterprise delivery value, customer participation is one of the essential factors for the rapid growth of enterprises in this era.Customer relationship management software is of great significance to improve the efficiency of customer management.This paper aims at the rapid development of service outsourcing industry, combining the customer management needs of small and medium-sized service outsourcing enterprises, based on Java EE technology and mainstream front-end implementation framework,Service outsourcing enterprise CRM can be divided into tenant terminal system and operation terminal system according to its function.The tenant end is the service outsourcing enterprise end, they realize the market management, the sales management and the customer service management, the data analysis through the function which this system provides, and can use the system to provide the work log, the movement field and so on function enhancement work report,The efficiency of customer visit; the management of registered service outsourcing enterprises by the operator; the combination of the tenant end and the operation end can make the service outsourcing enterprise with lower cost.Enjoy the convenience and efficiency of customer relationship management system as soon as possible.In the course of the system design, this paper analyzes the requirement of the service outsourcing enterprise deeply and meticulously, clarifies the high-level goal of the system, and takes this as the foundation to the function, the performance, the security of the system.Usability and other requirements have been standardized to guide subsequent design work.In the design phase, the system business architecture, application architecture, data architecture and infrastructure are designed, and then the UI, interface and class are designed, and then the system blueprint is determined.In the stage of system realization, we choose JavaEE technology based on JFinal, combine MySQL and MongoDB database to develop back-end business, show it to front-end and third-party system with API style of Restful, construct front-end layout with HTML5 CSS3 JavaScript.Vue.js and Jquery are used to realize the interaction between the front and back, thus forming a complete system.The system completely supports the customer relationship management needs of service outsourcing enterprises, and combines Wechat enterprise account platform to help enterprises realize office mobility quickly.The combination with enterprise internal project management system can help enterprises to form business closed-loop quickly.After completing the analysis, design and development of the system, the CRM of the service outsourcing enterprise is tested systematically and strictly in this paper. The system is tested in terms of function, performance, security, availability and so on.Provides quality assurance for system delivery online.
【学位授予单位】：河南科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.52

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