如何留住你的顾客

发布时间：2018-05-22 09:35

本文选题：顾客服务 + 顾客忠诚度　；参考：《投资与营销》2005年01期

【摘要】：正大多数不满意的顾客会无言地离去,而根本不给你机会留住他们的忠诚。据美国技术协助研究项目的结果显示,高品质产品或服务对于顾客忠诚度非常关键。然而,通过良好的顾客服务解决问题同样重要。在某些行业,那些问题解决了的顾客要比从未碰到过问题的顾客更忠诚。低劣的顾客服务有损利润在高科技领域,那些设备出现过问题但又得到满意解决的顾客中会有
[Abstract]:Most dissatisfied customers leave without a word and don't give you a chance to keep their loyalty. High-quality products or services are critical to customer loyalty, according to the U.S. Technical Assistance Program. However, it is equally important to solve problems through good customer service. In some industries, those problem-solving customers are more loyal than those who have never had a problem. Poor customer service is bad for profits in high technology, and those who have had problems with their equipment but are satisfied with it will have
【分类号】：F713.5

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