刍议电力客户关系管理系统
发布时间：2018-08-24 07:50
【摘要】：我国市场经济近几年来快速发展,正由原先的制造业主导逐步转向服务业主导,国家经济结构不断调整完善调整,电网企业特征中更加体现服务性特点。客户服务品质的需求逐步提升,电网企业供电服务的内涵进一步丰富。对于电力企业的运营管理来说,电力客服服务系统有着重要的意义。良好的电力客户服务,能够为客户提供更好的服务,实现全方面、高层次,有利于客户满意度的大幅提升,也有利于企业良好形象的树立。就电力客户关系管理系统,本文作了浅议。
[Abstract]:The rapid development of market economy in China in recent years is gradually changing from the original leading of manufacturing to the leading of service industry. The national economic structure is constantly adjusted and adjusted, and the characteristics of power grid enterprises are more embodied in the characteristics of service. The demand of customer service quality is improved step by step, the intension of power supply service of power grid enterprise is further enriched. For the operation and management of electric power enterprises, the electric customer service system is of great significance. Good power customer service can provide better service for customers, achieve all aspects, high level, is conducive to customer satisfaction, but also conducive to the establishment of a good image of the enterprise. This paper makes a brief discussion on the electric power customer relationship management system.
【作者单位】： 国网四川省电力公司客户服务中心;
【分类号】：TP311.52
[Abstract]:The rapid development of market economy in China in recent years is gradually changing from the original leading of manufacturing to the leading of service industry. The national economic structure is constantly adjusted and adjusted, and the characteristics of power grid enterprises are more embodied in the characteristics of service. The demand of customer service quality is improved step by step, the intension of power supply service of power grid enterprise is further enriched. For the operation and management of electric power enterprises, the electric customer service system is of great significance. Good power customer service can provide better service for customers, achieve all aspects, high level, is conducive to customer satisfaction, but also conducive to the establishment of a good image of the enterprise. This paper makes a brief discussion on the electric power customer relationship management system.
【作者单位】： 国网四川省电力公司客户服务中心;
【分类号】：TP311.52
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【共引文献】
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本文编号：2200127
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