QL山庄绩效管理体系优化设计

发布时间：2018-04-03 19:56

本文选题：绩效　切入点：绩效管理　出处：《山东大学》2014年硕士论文

【摘要】：随着市场经济的发展,对于员工的管理成为领导者的工作重点,人力资源管理也成为学者和管理者研究的重点。绩效管理作为人力资源管理的重要环节,是将不同部门和不同岗位员工的工作目标构建与组织战略目标之上,从而不断提高员工绩效和实现经营目标的重要方式。绩效管理的主要内容是对员工和各部门的工作绩效进行评价,运用不同的绩效管理方法,针对不同组织和员工的现有的绩效考核结果进行改进,从而达到对员工的激励效果,不断提高员工和组织的整体绩效,促进核心竞争力的提升。目前国外对于绩效管理的研究有许多现有的发现结论和理论基础,但是针对国内具有经营情境和组织特点的绩效管理的研究还较少,国外已有的理论成果对于目前的国内研究只是起到借鉴作用。现有的研究大多将研究重点集中于企业和事业单位体制改革上,将旅游业或者山庄作为研究对象较少。 QL山庄坐落于山东济南市,是一座文化与自然相和谐的旅游饭店,山庄将设布局别致,员工素质较高,具有丰厚的文化底蕴。QL山庄拥有配套设施完善的客房、会议室、健身房等,是会议培训、旅游度假和商务活动的理想之地。QL山庄现有员工146人,中层管理人员28人,特一级厨师2人,特二级厨师2人,具有营养师资格证书29人。目前山庄管理者对于人力资源管理尤其是绩效管理重视,希望能够运用合理的绩效管理体系和方法,改善员工绩效,增强竞争力,更好的实现战略目标。本研究将QL山庄作为研究对象,针对QL山庄进行绩效管理体系的设计。通过梳理国内外文献,对绩效管理理论进行总结,作为研究的理论基础。通过对QL山庄的现状和概况分析,利用问卷调查和实地访谈的方法对QL山庄现存的绩效管理问题进行分析。依据理论基础和调查结果,为QL山庄设计合理科学的绩效管理体系,并做好制度和组织保障。通过本研究,希望能够丰富国内绩效管理的理论基础,同时为国内旅游业绩效管理实践提供借鉴意义。
[Abstract]:With the development of market economy, the management of employees has become the focus of leaders, and human resource management has become the focus of scholars and managers.As an important link of human resource management, performance management is an important way to improve the performance of employees and achieve business objectives.The main content of performance management is to evaluate the work performance of employees and departments, using different performance management methods, to improve the existing performance appraisal results of different organizations and employees, so as to achieve the incentive effect of employees.Continuously improve the overall performance of the staff and the organization, promote the promotion of core competitiveness.At present, there are many existing findings and theoretical foundations in the research of performance management in foreign countries, but there are few researches on performance management in China with the characteristics of business situation and organization.The existing theoretical achievements in foreign countries only serve as a reference for the current domestic research.Most of the existing researches focus on the system reform of enterprises and institutions.QL Grange is located in Jinan City, Shandong Province, is a cultural and natural harmony of the tourist hotel, the villa will have a unique layout, high quality of staff, with rich cultural heritage. QL Villa has a complete set of rooms, conference rooms,Gym is the ideal place for meeting, vacation and business activities. There are 146 employees, 28 middle managers, 2 super first class cooks, 2 super second class cooks, 29 dietitian certificates.At present, the managers attach importance to human resource management, especially performance management, and hope to use reasonable performance management system and methods to improve staff performance, enhance competitiveness and achieve better strategic objectives.In this study, QL Grange is taken as the research object, and the performance management system is designed for QL Grange.Through combing the domestic and foreign literature, the theory of performance management is summarized as the theoretical basis of the study.Based on the analysis of the present situation and general situation of QL Grange, the existing performance management problems of QL Grange are analyzed by questionnaire and field interview.According to the theoretical basis and the results of the investigation, a reasonable and scientific performance management system is designed for QL Grange, and the system and organizational guarantee are done well.Through this study, we hope to enrich the theoretical basis of domestic performance management and provide reference for domestic tourism performance management practice.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F323.4;F592.7

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