地方政府旅游突发公共事件应急管理研究

发布时间：2018-05-01 00:40

本文选题：地方政府 + 旅游突发公共事件　；参考：《山东大学》2014年硕士论文

【摘要】：旅游业是以旅游者为直接服务对象的产业,产业关联高、综合性强,既受自身因素的制约,又受自然、经济、社会、文化等外部环境的影响。随着经济社会的发展,旅游进入了亿万家庭,逐步成为国民的生活方式。然而频繁发生的旅游突发公共事件,给旅游者的生命财产造成了损害,对旅游业的繁荣与发展进行了打击,也影响了一个地区的形象。界定旅游突发公共事件的相关概念是研究的基础。在较为系统梳理国内外旅游危机应急管理研究的基础上,首先从旅游突发公共事件概念的界定入手,通过分析旅游突发公共事件发生的五个主要原因,概括出了其五个鲜明特征。即,事件对象的特定性、事件成因的复杂多样性、事件的部分可预性、事件处置的紧急性、事件影响的广泛性。分析地方政府旅游突发公共事件应急管理的经验和问题是研究的切入点。从政府社会管理的角度,较为全面分析了自SARS事件以来,中国政府在旅游突发公共事件应急管理方面所做的努力与经验,深入分析研究了政府在旅游突发公共事件应急管理中存在的问题。主要问题体现为五个方面：缺乏常态管理意识,应急准备不充分,信息不公开的问题；应急管理法制建设不完整,应急预案不切实际的问题；应急管理体制不健全,协调机构层次低,能力不强的问题；应急管理机制不完善,运转不协调,配合不到位的问题；责任担当不够,应急处置不恰当的问题。明确地方政府旅游突发公共事件应急管理的思路和对策是研究的核心。依据中国有关突发事件应对和旅游管理等方面的法律法规,运用危机管理、公共管理、组织行为等理论,进一步明确了旅游突发公共事件应急管理原则和地方政府职能,完善了地方政府旅游突发公共事件应急管理的路径。针对旅游突发公共事件的特点,提出了旅游突发公共事件应急管理应坚持预防为主、预防与应急相结合的原则,坚持“以人为本,属地救护,信息畅通,快速高效”的处置原则。进一步阐明了地方政府旅游突发公共事件应急管理的行政领导机关、重要主体的职能。在旅游突发公共事件应急管理的路径方面,提出地方政府工作的重点是建立完善的法制、高效的管理体制、有效的管理机制,加强宣传教育,提升应急管理能力。
[Abstract]:Tourism is an industry which serves tourists directly. The industry is highly related and comprehensive. It is not only restricted by its own factors, but also influenced by the external environment such as nature, economy, society, culture and so on. With the economic and social development, tourism has entered hundreds of millions of families, gradually become a national way of life. However, frequent public emergencies have damaged the life and property of tourists, dealt a blow to the prosperity and development of tourism, and also affected the image of a region. Defining the related concepts of tourism public emergencies is the basis of the study. On the basis of systematically combing the research on the emergency management of tourism crisis at home and abroad, this paper begins with the definition of the concept of tourism emergency public events, and analyzes the five main reasons for the occurrence of tourism unexpected public events. Five distinct features are summarized. That is, the particularity of event object, the complex diversity of event cause, the partial presupposition of event, the urgency of event disposal, and the universality of event influence. It is the breakthrough point to analyze the experiences and problems of the local government's emergency management of tourism emergencies. From the point of view of government social management, this paper comprehensively analyzes the efforts and experiences of the Chinese government in the emergency management of tourism emergencies since the SARS incident. The problems of the government in the emergency management of tourism emergencies are analyzed and studied in depth. The main problems are reflected in five aspects: lack of normal management consciousness, inadequate emergency preparedness and information disclosure, incomplete legal construction of emergency management, impractical emergency plan, imperfect emergency management system, The problems of low level of coordination organization and weak capacity; the problems of imperfect emergency management mechanism, uncoordinated operation and inadequate coordination; inadequate responsibility and improper emergency management. It is the core of the research to make clear the train of thought and countermeasure of the local government's emergency management of tourism emergency. In accordance with China's laws and regulations on emergency response and tourism management, and using the theories of crisis management, public management and organizational behavior, the principles of emergency management of tourism emergencies and the functions of local governments are further clarified. Improve the local government tourism emergency management path. In view of the characteristics of tourism public emergencies, this paper puts forward the principle that the emergency management of tourism emergencies should be based on prevention, combining prevention with emergency, and insisting on the principle of "people-oriented, territorial rescue, unimpeded information". Quick and efficient disposal principle. The functions of the administrative leading organs and important subjects of the local government's emergency management of tourism emergencies are further expounded. In the aspect of the path of the emergency management of tourism public emergencies, it is pointed out that the focal point of local government work is to establish perfect legal system, efficient management system, effective management mechanism, strengthen propaganda and education, and enhance the ability of emergency management.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F592;D63

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