旅游企业劳资冲突的发生机制与对策研究

发布时间：2018-08-07 07:41

【摘要】：随着我国旅游业的蓬勃发展，旅游企业从业人员的数量也在不断增加。然而，旅游业的快速发展带来了旅游企业从业人员报酬的不合理，旅游企业高员工流失率，企业与员工的劳资纠纷等问题。在这一背景下，如何正确认识旅游企业劳资冲突的发生机制并制定相关对策成为目前亟需解决的问题。针对研究问题的特殊性，本文运用深度访谈及扎根理论研究了旅游企业劳资冲突的发生机制，，并针对旅游企业当前发展现状制定了旅游企业劳资冲突的解决对策。 首先，论述了选题的研究背景、意义和国内外研究现状，说明了主要研究内容和研究方法。并界定了文中的相关概念，解释说明了研究所涉及的相关理论，为全文提供理论支持和指导。 其次，参考国内外学者对于劳资冲突的研究成果并结合当前我国旅游业的发展状况，制定了劳资冲突访谈问卷，通过观察、访谈调查秦皇岛市旅游企业的劳资现状，针对调查所得资料采用扎根理论研究方法制定了旅游企业劳资冲突的发生机制概念模型。 再次，根据所得概念模型，从旅游企业具体劳资冲突情况和概念模型的角度制定了验证概念模型的调查问卷，通过描述性统计分析和总结归纳法证明了概念模型的合理性。 最后，说明了旅游企业劳资冲突的发生机制中的机制要素、发生原因、发生过程和影响效应等，根据当前劳资冲突发生的原因和旅游企业自身劳资冲突的特点有针对性的从法律制度、企业制度、监控机制、社会教育等方面制定了解决旅游企业劳资冲突的对策。
[Abstract]:With the vigorous development of tourism in China, the number of employees in tourism enterprises is also increasing. However, the rapid development of tourism has brought about some problems, such as the unreasonable remuneration of employees, the high turnover rate of employees, the labor disputes between enterprises and employees, and so on. Under this background, how to correctly understand the mechanism of labor and capital conflict in tourism enterprises and make relevant countermeasures has become a problem that needs to be solved. Aiming at the particularity of the research problem, this paper studies the mechanism of the labor and capital conflict in the tourism enterprises by using the deep interview and the theory of taking root, and formulates the countermeasures to solve the labor conflict in the tourism enterprises according to the present situation of the development of the tourism enterprises. First of all, the research background, significance and research status at home and abroad are discussed, and the main research contents and research methods are explained. The related concepts are defined, and the related theories are explained, which provide theoretical support and guidance for the full text. Secondly, referring to the research results of domestic and foreign scholars on labor conflicts and combining the current situation of tourism development in China, the paper formulates the interview questionnaire of labor and capital conflict, and through observation, interviews and surveys the present situation of labor and capital of tourism enterprises in Qinhuangdao. Based on the data obtained from the investigation, a conceptual model of the mechanism of labor and capital conflict in tourism enterprises is established by using the method of rooted theory. Thirdly, according to the concept model obtained, the questionnaire to verify the concept model is made from the angle of the specific labor conflict and concept model of tourism enterprises, and the rationality of the concept model is proved by descriptive statistical analysis and summary induction. Finally, it explains the mechanism elements, causes, processes and effects of labor conflicts in tourism enterprises. According to the causes of the current labor and capital conflicts and the characteristics of the labor conflicts of tourism enterprises, the countermeasures to solve the conflicts between labor and capital of tourism enterprises are formulated from the aspects of legal system, enterprise system, monitoring mechanism, social education and so on.
【学位授予单位】：燕山大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F592.6

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