Y旅游公司绩效考核改进研究

发布时间：2019-05-31 20:29

【摘要】：近年来,中国旅游业正步入黄金发展期,但各个旅游企业面临的市场竞争也越来越激烈,这对旅游企业的人力资源管理提出了巨大的挑战。绩效管理在人力资源管理中处于核心的地位,而绩效考核是绩效管理的重要环节之一,通过有效的绩效考核可以确认员工的工作成就,改进员工的工作方式,提高员工的工作效率,并最终提升企业的经济效益。本文选择Y公司作为研究对象,通过对Y公司绩效考核的分析,来解决Y公司在实施绩效考核中存在的一些问题,并提出了相应的改进建议。同时,希望对其他旅游企业的绩效考核有一定的借鉴作用。本文首先是对绩效内涵和性质、绩效考核概念和理论以及考核方法的介绍入手,然后介绍了Y公司的概况及绩效考核现状的分析,针对企业管理现状提出了相应的绩效考核思路；之后将平衡计分卡考核方法(BSC)和关键绩效指标考核方法(KPI)相结合应用到Y公司,重点介绍了KPI的设计和员工绩效考核的建议方案,考核结果的应用以及相应的保障措施和制度；最后,进行了总结并给出了相应的指导意义。
[Abstract]:In recent years, China's tourism industry is entering a golden period of development, but the market competition faced by various tourism enterprises is becoming more and more fierce, which poses a great challenge to the human resources management of tourism enterprises. Performance management is at the core of human resource management, and performance appraisal is one of the important links of performance management. Through effective performance evaluation, we can confirm the work achievement of employees and improve the way employees work. Improve the efficiency of employees, and ultimately improve the economic benefits of enterprises. This paper chooses Y company as the research object, through the analysis of the performance appraisal of Y company, to solve some problems existing in the implementation of performance appraisal of Y company, and puts forward the corresponding improvement suggestions. At the same time, I hope to have a certain reference for the performance evaluation of other tourism enterprises. This paper begins with the introduction of the connotation and nature of performance, the concept and theory of performance appraisal and the evaluation method, and then introduces the general situation of Y Company and the analysis of the present situation of performance appraisal. According to the present situation of enterprise management, the corresponding ideas of performance evaluation are put forward. After that, the balanced scorecard evaluation method (BSC) and the key performance index evaluation method (KPI) are applied to Y company, and the design of KPI and the suggestion scheme of employee performance evaluation are introduced in detail. The application of the assessment results and the corresponding safeguard measures and systems; Finally, the paper summarizes and gives the corresponding guiding significance.
【学位授予单位】：厦门大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F592.6;F272.92

【共引文献】