中国软件外包运营管理和人力资源策略研究

发布时间：2018-04-26 05:06

本文选题：软件外包 + 软件外包企业　；参考：《华中师范大学》2013年硕士论文

【摘要】：软件外包产业作为一种绿色产业,它的发展不但显著提高了全球经济的运行效率,而且在许多国家或地区成为带动经济增长的主导产业。中国软件外包产业取得了突飞猛进的发展,但是综合实力依然比较薄弱,企业内部问题不断,软件外包产业规模较小,软件外包的核心竞争力亟待提高。本文一开始阐述了软件外包的基本理论,并在此基础上介绍了软件外包产业的鼻祖印度软件外包的特点。中国的人力成本比印度低,发展时间和印度差不多,然而到现在为止,中国的软件外包产业与印度有着十年左右的差距。中国的软件外包基础虽然比较薄弱,但是从本文中分析可以看出,中国软件外包有着广阔的市场前景。中国现在最该做的就是学习,学习印度先进的技术经验以及成熟的管理模式。在写此文之前,本人曾在三家软件外包企业工作过七年的时间,做过项目经理和工程部经理。在运营管理方面,中国的软件外包企业都有一些通病,要么就是受利益的驱使,做一些伤害企业名誉的事情。要么就是在企业资金吃紧的时候,不愿意进行融资,让企业的发展停滞不前。要么一边喊着口号,要降低项目开发的风险,一边又碌碌无为,仅仅把风险的把握都交给项目经理来处理。要么就是企业组织结构太过臃肿,虚职设置过多,严重的阻碍了企业的发展。本文从这四个方面入手,分析这些问题产生的原因以及危害,最后针对这些问题给予一定的建议。 21世纪最缺什么?答案是肯定的,人才。一方面,中国的软件外包企业都不愿意培养人才。究其原因是,现在社会上跳槽情况严重,好不容易辛辛苦苦培养出一个人才,却被别的公司挖走了,很多企业觉得得不偿失。他们宁愿花更大的代价去聘请人才,也不愿意培养人才。另一方面,国内的教育制度还没有跟上软件外包发展的步伐。既懂技术又懂管理,还要外语能力强的软件外包人才少之又少,所以很多企业都面临着人才断档的危险。本文从人力资源方面入手,通过人才、员工离职率、绩效考核以及薪酬管理体系四个方面对企业存在的问题进行分析,接着探寻解决问题的方法。希望能为中国软件外包的发展打下坚实的人才基础。
[Abstract]:As a green industry, the development of software outsourcing industry not only improves the efficiency of global economy, but also becomes the leading industry in many countries and regions. China's software outsourcing industry has made rapid development, but the comprehensive strength is still relatively weak, enterprise internal problems continue, software outsourcing industry scale is small, the core competitiveness of software outsourcing needs to be improved. At the beginning of this paper, the basic theory of software outsourcing is introduced, and the characteristics of software outsourcing in India, the originator of software outsourcing industry, are introduced. China's labor costs are lower than India's and the development time is about the same as India's, but so far, China's software outsourcing industry has a decade or so behind India. Although the foundation of software outsourcing in China is relatively weak, it can be seen from the analysis of this paper that Chinese software outsourcing has a broad market prospect. What China should do now is learn from India's advanced technology and mature management model. Before writing this article, I have worked in three software outsourcing enterprises for seven years, as project manager and engineering manager. In the aspect of operation and management, Chinese software outsourcing enterprises have some common problems, or are driven by interests, do something harmful to the reputation of enterprises. Or is in the enterprise capital tight time, unwilling to carry on the financing, lets the enterprise's development stagnates. Either shouting slogans to reduce the risk of project development, but also mediocre, just to control the risk to the project manager to deal with. Either the organizational structure of the enterprise is too bloated, false set up too much, seriously hindered the development of enterprises. Starting from these four aspects, this paper analyzes the causes and harm of these problems, and finally gives some suggestions for these problems. What is the most lacking in the 21st century? The answer is yes, talent. On the one hand, China's software outsourcing companies are unwilling to train talent. The reason is that the current social job-hopping situation is serious, it is not easy to work hard to cultivate a talent, but was poached by other companies, many enterprises feel that the gain is not worth the loss. They would rather hire people at greater cost than train them. On the other hand, the domestic education system has not kept pace with the development of software outsourcing. There are few software outsourcing talents who understand technology, management and foreign language ability, so many enterprises are faced with the risk of talent breaking. Starting with human resources, this paper analyzes the problems existing in enterprises from the aspects of talent, employee turnover rate, performance appraisal and salary management system, and then explores the solutions to the problems. I hope to lay a solid talent base for the development of software outsourcing in China.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F49

【共引文献】