黑龙江电信人力资源外包模式研究

发布时间：2018-11-17 08:56

【摘要】：随着科技的不断发展，数字产品也不断的改进，使智能手机、高清电视、平板电脑的走进千家万户。据财报公布显示，中国电信上半年的纯利润已经破百亿，同比增长0.15个百分点。在利润和营收的增幅上，相比于中国移动和中国联通这两个电信巨头来说，中国电信在其排行中游。也正是随着中国电信的不断强大，其电信的组织网络变得也越来越复杂化，用户的需求也不断地提高，这样中国电信就需要发展一些多样化的服务来满足客户的需求，其服务外包业务也需要不断地发展。在服务外包市场上中国电信已从自由竞争和本地探索这种初期阶段，渐渐发展成为一个专业化程度极高的国有企业。使用服务外包业务是中国电信企业能够减少投资风险、减低投资成本、获取电信市场稳定地位、改善经营的模式。由于各大企业推出的产品更新换代随着科技的发展变化之快，企业经营风险也就不断地提升。在这种竞争之下就出现了一种管理模式，即人力资源管理外包。本文通过对黑龙江电信的人力资源服务外包的需求为背景，首先详细分析了该论文研究的目的及其意义。其次根据国内外对人力资源的研究现状进行分析评述，并概括分析了黑龙江电信人力资源的现状、动因、模式、风险。然后通过对美国电信、欧盟电信、日本电信、印度电信企业人力资源外包模式的分析。最后通过对国外电信的研究，分析中国电信的缺点，并加以改进，制定出改进的方案。通过本文分析黑龙江电信现已存在的问题，提出了一系列的改进的方案，，尤其在人力资源模式方面的改进，提出了改进的思路和改进的路径。并对相关管理机制进行改进，完善其评估机制、激励机制和实施策略，以提升黑龙江电信的市场竞争力。
[Abstract]:With the development of technology and the improvement of digital products, smart phones, HD TVs and tablets are coming into thousands of households. China Telecom's net profit in the first half of the year was above 10 billion, up 0.15 percent from a year earlier, according to results. In terms of profit and revenue growth, China Telecom is in the middle of the rankings compared with China Mobile and China Unicom, two telecoms giants. It is precisely with the continuous strength of China Telecom that its telecom organizational network is becoming more and more complicated, and the demand of users is constantly increasing. Thus, China Telecom needs to develop some diversified services to meet the needs of its customers. Its service outsourcing business also needs to develop continuously. In the service outsourcing market, China Telecom has gradually developed from the initial stage of free competition and local exploration into a highly specialized state-owned enterprise. Using service outsourcing is the mode that Chinese telecom enterprises can reduce investment risk, reduce investment cost, obtain stable position of telecom market and improve operation. With the rapid development of science and technology, the risk of enterprise management is rising. Under this kind of competition appeared one kind of management pattern, namely human resources management outsourcing. In this paper, the purpose and significance of this paper are analyzed in detail, based on the requirement of human resource outsourcing of Heilongjiang Telecom. Secondly, according to the domestic and foreign research status quo of human resources, and analyzed the status quo of Heilongjiang telecom human resources, motivation, mode, risk. Then through the analysis of American Telecom, European Union Telecom, Japan Telecom, India Telecom Enterprise Human Resource Outsourcing Mode. Finally, through the research of foreign telecom, the shortcomings of China Telecom are analyzed and improved, and the improvement scheme is worked out. Based on the analysis of the existing problems of Heilongjiang Telecom, this paper puts forward a series of improvement schemes, especially the improvement of human resource model, and puts forward the ideas and ways of improvement. In order to improve the market competitiveness of Heilongjiang Telecom, the related management mechanism is improved, and its evaluation mechanism, incentive mechanism and implementation strategy are improved.
【学位授予单位】：哈尔滨理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F626

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