汽车物流企业员工发展、服务创新与核心竞争力关系探析

发布时间：2017-12-30 18:19

本文关键词：汽车物流企业员工发展、服务创新与核心竞争力关系探析　出处：《企业经济》2016年02期 　论文类型：期刊论文

【摘要】：物流作为第三利润源给汽车行业降低成本和提高效益提供了新的发展方向,汽车物流是有效提升汽车产业价值的根本保障。本文采用实证的方法探讨了汽车物流企业的员工发展、服务创新与核心竞争力之间的关系;构建了汽车物流企业员工发展、服务创新与核心竞争力之间的实证模型;采用企业文化、物流技术、市场能力、运行机制、客户满意5个维度作为描述影响核心竞争力的直接因素,而将员工发展、服务创新作为描述影响核心竞争力的间接因素。研究表明:汽车物流企业员工发展对核心竞争力的影响较为有限,而服务创新对核心竞争力的影响较为关键。因此,应加快供应链整合、关注员工个人发展与提升服务质量。
[Abstract]:Logistics as the third source of profits for the automotive industry to reduce costs and improve efficiency provides a new direction of development. Automobile logistics is the fundamental guarantee to effectively promote the value of automobile industry. This paper discusses the relationship among employee development, service innovation and core competitiveness of automobile logistics enterprises by empirical method. The empirical model between employee development, service innovation and core competitiveness of automobile logistics enterprises is constructed. Adopting five dimensions of enterprise culture, logistics technology, market ability, operation mechanism and customer satisfaction as the direct factors to describe the core competitiveness, the employees will be developed. Service innovation is an indirect factor to describe the core competitiveness. The research shows that the employee development of automobile logistics enterprises has a limited impact on the core competitiveness. Therefore, we should speed up the integration of supply chain, pay attention to the personal development of employees and improve service quality.
【作者单位】：广东药学院医药商学院;
【基金】：广东省科技厅软科学项目“开放式创新对珠三角产业结构升级的影响机制研究”(项目编号:2013B070206071) 广州市软科学研究计划项目“广州市新能源汽车评价体系构建与发展对策研究”(项目编号:2014Y4300008)
【分类号】：F426.471;F252
【正文快照】： 随着现代物流及供应链技术不断成熟,汽车物流行业管理水平也在不断提高,相关企业正在不断提升自身核心竞争力以应对快速变化的行业需求。汽车物流企业的员工发展和服务创新不仅仅是对自身资源的有效配置,还是提高企业核心竞争力的重要因素。一、文献回顾与研究假设(一)文献回

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