家居供应商T公司业务发展优化流程研究

发布时间：2018-01-02 12:10

本文关键词：家居供应商T公司业务发展优化流程研究　出处：《上海交通大学》2015年硕士论文　论文类型：学位论文

【摘要】：家居供应商T公司时常面临客户投诉、业绩考核报表上的成绩不佳、业务发展受挫不前等问题,产生这些问题的深层原因是公司业务发展流程存在问题。所以流程优化改革势在必行。本文对利用IDEF0技术对家居公司的业务发展流程优化问题进行了研究,找出解决问题的关键环节,进而提出改进建议。论文在综述了国内外供应商流程优化相关研究的基础上,对IDEF0模型进行了详细的介绍,然后分析了家居供应商的市场特征和绩效考核方式,对其现有的业务流程进行了分析,提出现有流程存在的问题,并进行业务流程的重新设计。家居供应商的T公司的案例研究指出,公司存在的关键问题是服务功能不够全面,业务流程有缺陷,一些关键业务的负责人不明确。利用本文提出的方法改进目前的流程,实施结果表明,物流方面和财务方面的指标有改善,而质量方面的指标短期改善不显著,一个主要原因是市场信息的滞后性。本研究的结果可以为家居制造商改进业务流程提供借鉴。
[Abstract]:Home supplier T company is often faced with customer complaints, performance evaluation reports on the results of poor, business development frustration and other issues. The deep reason for these problems is that there are problems in the business development process of the company. Therefore, the process optimization reform is imperative. This paper makes a research on the optimization of the business development process of the home company by using IDEF0 technology. Research. Find out the key to solve the problem and then put forward suggestions for improvement. On the basis of summarizing the research of supplier process optimization at home and abroad, this paper introduces the IDEF0 model in detail. Then it analyzes the market characteristics and performance appraisal methods of household suppliers, analyzes its existing business processes, and puts forward the existing problems of the existing processes. And the re-design of business processes. Home supplier of T company case study pointed out that the company's key problems are not comprehensive service functions, business process defects. Some key business leaders are not clear. Using the method proposed in this paper to improve the current process, the implementation results show that the logistics and financial indicators have improved, while the short-term improvement in quality indicators is not significant. One of the main reasons is the lag of market information. The results of this study can be used as a reference for home manufacturers to improve their business processes.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.88

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