C2C海外代购消费者权益保障问题研究

发布时间：2018-02-17 03:30

本文关键词： C2C海外代购消费者权益电子商务立法消费者权益保障　出处：《西南石油大学》2017年硕士论文　论文类型：学位论文

【摘要】：C2C海外代购是近几年发展起来的新兴商业模式,在满足消费者购物需求、促进电子商务发展方面具有积极意义。但由于C2C海外代购主体多元化、交易平台虚拟化,C2C海外代购也存在一定的风险:商品质量问题、售后服务问题、物流配送问题等,以至于海外代购消费者的公平交易权、知情权、隐私权、求偿权等常常被侵犯。如何保护海外代购消费者的权益,如何规范海外代购者的行为,同时又促进电子商务的发展,是一个值得研究的课题。本文分为六部分:第一部分,绪论,该部分介绍了本论文的选题目的、选题意义以及文献综述、研究方法;第二部分,该部分介绍了C2C海外代购的概念、特点和法律性质及对海外代购参与方及其权利义务进行了分析,为下文的研究奠定理论基础;第三部分,C2C海外代购消费者权益保障存在的问题及原因分析:本文认为存在的问题主要有:产品质量问题、虚假信息泛滥问题、格式合同滥用问题以及退换货问题等;其原因在于:网络交易平台对代购网店准入把关不严、信息披露不全、信用评价体系存在漏洞;部分海外代购者职业道德低下;消费者自身权利意识淡薄、维权途径不畅;C2C消费者权益保障立法滞后;司法管辖确定难、取证举证困难;行政监管不力等;第四部分,通过对国外C2C海外代购消费者权益保障制度的介绍,以期获得启示;第五部分,提出了完善我国C2C海外代购消费者权益保障制度的对策:完善C2C消费者权益保障的电子商务立法、建全监管体系、加强消费者诉权的保障、建立在线争端解决机制、增强消费者风险防范及权利意识、完善C2C海外代购责任追究机制等。论文的研究成果不仅能促进C2C海外代购消费者权障制度的完善,而且有助于电子商务经济的发展以及网络购物交易环境的维护。
[Abstract]:C2C overseas purchasing is a new business model developed in recent years, which has a positive significance in meeting the needs of consumers and promoting the development of electronic commerce. Trading platform virtualization C2C overseas purchasing also has certain risks: commodity quality problem, after-sales service problem, logistics distribution problem, and so on, so that the right to fair trade, the right to know, the right to privacy, etc. How to protect the rights and interests of overseas consumers, how to regulate the behavior of overseas buyers, and at the same time promote the development of electronic commerce is a subject worth studying. This paper is divided into six parts: the first part, Introduction, this part introduces the purpose, significance, literature review and research methods of this thesis. The second part introduces the concept of C2C overseas purchasing. The characteristics, legal nature and the rights and obligations of overseas purchasing participants are analyzed, which lays a theoretical foundation for the following research; The third part is about the problems and causes of the protection of the rights and interests of the overseas consumers: the main problems in this paper are: the product quality problem, the problem of the spread of false information, the abuse of the format contract and the problem of returning and exchanging goods. The reasons are that the online trading platform is not strict on the access of online stores, the disclosure of information is incomplete, the credit evaluation system has loopholes, some overseas online buyers have low professional ethics, and consumers have weak awareness of their own rights. The way to protect the rights and interests of the C2C consumers is lagging behind; the judicial jurisdiction is difficult to determine, the evidence is difficult to obtain, the administrative supervision is weak, the 4th part, through the introduction of the overseas C2C overseas purchase consumer rights and interests protection system, in order to obtain the enlightenment; In the 5th part, the author puts forward the countermeasures to perfect the protection system of the consumers' rights and interests in China's C2C overseas purchasing: perfecting the legislation of electronic commerce for the protection of the rights and interests of the C2C consumers, establishing a complete supervision system, strengthening the protection of consumers' right of action, and establishing an online dispute settlement mechanism. Strengthen consumer's risk prevention and right consciousness, consummate C2C overseas purchase responsibility investigation mechanism and so on. The research result of this paper can not only promote the consummation of C2C overseas purchase consumer right barrier system, Moreover, it is helpful for the development of e-commerce economy and the maintenance of online shopping environment.
【学位授予单位】：西南石油大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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