面向X公司冷链物流的流程优化研究

发布时间：2018-03-23 20:48

本文选题：业务流程优化　切入点：冷链　出处：《华南理工大学》2015年硕士论文

【摘要】：随着近几年中央一号文件对冷链物流的关注,越来越多的物流企业关注到冷链物流这个“蓝海”领域;而且众多的电商平台也开始经营生鲜食品的冷链配送业务。这两方面的变化给一直经营冷链物流业务的公司带来了巨大的挑战。在这样的背景下,传统冷链物流公司也在积极行动起来,改变一直以来无竞争的心态,不断优化现有流程,促进企业发展并提升自身核心竞争力。而业务流程优化(BPI)做为流程优化中的一种重要手段,可以为这些传统冷链物流企业改变旧有的流程,使这些企业能适应现在的激烈竞争。本文从关键流程入手,把握关键,明确接口,细化流程各环节,进行流程优化的研究。X公司是一家外资物流公司,在九十年代随着一家国际快餐公司M公司进入中国,为M公司提供采购、仓储、冷链物流和进出口业务。X公司在中国已经经营了二十多年,在国内还没有冷链概念的时候已经形成了自己的冷链运营体系。但是由于X公司百分之九十以上的业务都是M公司的,X公司制定的流程体系都是围绕M公司建立的,因此多年以来都是沿用最初建立的流程体系运作。但是这一套旧的流程体系已经不能适应现在冷链物流发展趋势,势必会影响到M公司的客户体验,因此X公司实施了对关键流程的优化项目。笔者全程参与了此次项目,并采用调研法和研讨会法进行调研与分析诊断,全面收集现有流程的资料,包括流程的运行方式、各部门职责和流程管控等。利用系统化改造法、流程图法对现有流程进行深入分析,找出流程中存在的问题以及导致这些问题的原因,并对业务流程进行优化设计。提出一套完整、科学的流程体系,使之适应新的行业环境下的竞争需要,全面提升业务服务质量,减少质量问题,降低成本,提高效率,提高X公司的竞争实力。本文以X公司国内冷藏冷冻食品的运输流程为例进行优化设计,包括订单流程优化、运输温度监控的流程优化以及收货流程优化三个部分。最后根据实际情况来进行实施改进、对比分析和总结,旨在通过对X公司关键流程的改善和提高,提升其在冷链市场中的竞争力;并且从企业内部出发,给出改进建议与对策。本文对相关的冷链物流企业有一定的借鉴和参考作用。
[Abstract]:In recent years, more and more logistics enterprises pay attention to the "blue sea" field of cold chain logistics with the first document of the central government paying close attention to the cold chain logistics. And many ecommerce platforms are also beginning to operate the cold-chain distribution business of fresh food. The changes in these two aspects have brought great challenges to the companies that have been operating the cold-chain logistics business. In this context, Traditional cold-chain logistics companies are also taking active action to change the mentality of non-competitive logistics and constantly optimize existing processes. Business process optimization (BPI), as an important means of process optimization, can change the old processes for these traditional cold-chain logistics enterprises. So that these enterprises can adapt to the current fierce competition. This paper starts with the key process, grasps the key, defines the interface, refines each link of the process, carries on the process optimization research. X company is a foreign capital logistics company. In the 1990s, with the entry into China of M Company, an international fast food company, providing M Company with procurement, warehousing, cold-chain logistics and import and export business, the company has been operating in China for more than 20 years. When there is no cold chain concept in our country, we have already formed our own cold chain operation system. However, because the business of X Company 90% or more is all built around M Company, the flow system developed by M Company and X Company has been built around M Company. Therefore, for many years, the operation of the original process system has been followed. However, this old process system can no longer adapt to the current development trend of cold-chain logistics, which will inevitably affect the customer experience of M Company. So X Company carried out the optimization project of the key process. The author participated in the project all the time, and used the research method and the seminar method to carry on the research and the analysis diagnosis, collected the data of the existing process comprehensively, including the operation way of the process, Use systematic transformation method, flow chart method to analyze the existing process, find out the problems in the process and the causes of these problems. An integrated and scientific process system is proposed to meet the needs of competition in the new industry environment, to improve the quality of business services, reduce quality problems, reduce costs, and improve efficiency. Improve X Company's competitive strength. This article takes X Company's domestic refrigerated frozen food transportation process as an example to carry on the optimization design, including the order procedure optimization, The process optimization of transportation temperature monitoring and receiving flow optimization. Finally, according to the actual situation to carry out the improvement, comparative analysis and summary, the purpose is to improve and improve the key process of X Company. To improve its competitiveness in the cold chain market, and from within the enterprise, to give suggestions and countermeasures. This paper has a certain reference and reference to the relevant cold-chain logistics enterprises.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F259.1

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