基于沟通的两河口水电工程项目监理冲突管理研究

发布时间：2018-05-20 02:16

本文选题：两河口水电站项目 + 监理　；参考：《电子科技大学》2015年硕士论文

【摘要】：工程项目是基于工程项目实施者和利益关系人紧密协作完成特定任务的过程,在此过程中必然涉及到工程项目利益关系人之间的分工协作。在多主体参与的项目管理中,由于各方利益诉求不同、工作方式不同、文化观念不同,存在冲突是必然的。在建设工程中,参建主体主要有业主、设计、监理和施工单位。在工程施工阶段,业主是主导者,设计是龙头,施工单位是执行者。监理在其中扮演了较为特殊的身份。对于业主,他是一个执行者,对于设计,他是一个合作者,而对于施工单位,他是一个领导者。在各参建主体发生冲突时,业主往往拥有至高无上的权力,监理往往由于自身的权限和地位,处于弱势,同时也给自身带来更大的危害。因而,作者认为为监理寻求在冲突中规避风险,保护自身的方法,是一项有挑战性且有重要意义的事情。沟通是管理的灵魂,没有沟通就没有管理。沟通管理是项目管理的生命线,同样也是项目管理的核心内容和实质。在多主体参与的项目管理中,沟通不仅是项目管理的基础,也是解决冲突的重要手段。对于监理而言,在处于弱势的情况下,如何做好沟通管理,用以解决项目冲突是项目管理的一项重要课题。本文以作者曾经工作过的两河口水电站工程建设为实例,进行工程项目管理中存在的冲突问题,以及为解决冲突采取的相应的沟通方法及思路进行了探讨和研究。对于监理与其它参建主体存在冲突的类型、原因、危害进行了阐述,对目前沟通现状及缺点进行了分析,对沟通的方式、技巧的优化以及保障条件等方面提出了作者的看法。并就工程变更、合同索赔、质量管理、进度管理、安全管理等方面监理工作过程中的冲突及沟通方案实例进行了阐述,希望为今后工程建设中沟通管理工作提供借鉴。
[Abstract]:Engineering project is based on the project implementers and stakeholders to work closely to complete a specific task, in this process is bound to involve the division of labor and collaboration between stakeholders of the project. In multi-subject project management, conflicts are inevitable due to different interests, different working methods and different cultural concepts. In construction projects, the main participants are owners, design, supervision and construction units. In the construction stage, the owner is the leader, the design is the leader, and the construction unit is the executor. Supervision plays a special role in it. To the owner, he is an executor, to the design, he is a collaborator, and to the construction unit, he is a leader. When the main participants in the construction conflict, the owners often have the supreme power, supervision often because of their own authority and status, is in a weak position, but also to bring greater harm to themselves. Therefore, the author thinks that it is challenging and significant to seek ways to avoid risks and protect oneself for supervision. Communication is the soul of management, without communication there is no management. Communication management is the lifeline of project management, as well as the core content and essence of project management. Communication is not only the foundation of project management, but also an important means to resolve conflicts. In the case of supervision, how to manage communication and resolve project conflicts is an important subject in project management. Taking the construction of Lianghekou Hydropower Station as an example, this paper discusses and studies the conflict problems existing in project management, and the corresponding communication methods and ideas to resolve the conflicts. This paper expounds the types, causes and harms of the conflicts between the supervision and other participants in the construction, analyzes the present communication situation and shortcomings, and puts forward the author's views on the ways of communication, the optimization of the skills and the guarantee conditions and so on. The conflicts and communication schemes in the process of supervision such as engineering change, contract claim, quality management, schedule management, safety management, etc., are expounded in this paper. The author hopes to provide reference for the communication management work in the future construction.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TV512

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