集团业务流程管理系统的设计与实现

发布时间：2018-03-20 12:10

本文选题：专线　切入点：号码管理　出处：《华南理工大学》2015年硕士论文　论文类型：学位论文

【摘要】：近年来,由于中国移动全业务融合营销策略推广实施,以专线拓展为首要目标,广州移动专线建设数量急增,家客宽带业务需要快速覆盖到社区,专线和宽带建设需求激增,政企传统的业务处理模式存在效率低,成本高,设计局限性大等缺陷,难以应对未来复杂多变的业务发展。因此,集团客户作为业务发展重要收入渠道,专线建设多部门协同的工作流程信息化水平亟需提高。论文简述了集团业务流程管理系统的建设背景,分析了当前环境下国内外企业机构对复杂业务工作流程支撑的研究情况和解决方案,特别是生产系统核心业务流程管理的应用方案。探讨了中国移动广州分公司提出的专线建设需求,通过研究政企、客响等部门现有业务情况及用户对信息系统操作习惯,提出对不同业务、不同需求进行抽象处理,实现产品、人员对象化,使系统实现专线电子协议化及工作流审批信息化等功能的系统架构,以快速支撑专线业务开展为理念。在此基础上,设计了一个集团业务流程管理系统。本文从掌握的广州政企支撑专线开展业务信息和工作流程出发,利用基于Java语言的Struts、Spring、Hibernate(简称SSH)构件的框架为开发平台,实现集团业务流程管理系统,并通过对系统主要流程和核心功能进行了测试,验证了系统功能的有效性。最后进行本文的研究工作总结,指出了进一步的研究方向。
[Abstract]:In recent years, due to the promotion and implementation of China Mobile's all-service integration marketing strategy, with the expansion of special lines as the primary goal, the number of Guangzhou mobile line construction has increased sharply, and the broadband services of households and customers need to be quickly covered in the community, and the demand for special lines and broadband construction has increased sharply. The traditional business processing mode of government and enterprise has some defects, such as low efficiency, high cost, great limitation of design and so on, so it is difficult to cope with the complex and changeable business development in the future. Therefore, group customers are important revenue channels for business development. The level of multi-department cooperative workflow informatization of special line construction needs to be improved urgently. This paper briefly describes the construction background of group business process management system. This paper analyzes the research situation and solution of complex business workflow support by domestic and foreign enterprises under the current environment. In particular, the application scheme of core business process management of production system. This paper discusses the special line construction demand put forward by Guangzhou Branch of China Mobile. By studying the existing business situation of departments such as government, enterprise, guest response and so on, as well as the user's operation habits of information system, This paper puts forward the system framework of abstract processing for different business and different requirements, realizing the objectification of products and personnel, making the system realize the functions of electronic protocol of special line and information of workflow examination and approval, etc. On the basis of this, a group business process management system is designed. The framework of Struts Spring Spring hibernate (SSH) component based on Java language is used as the development platform to realize the group business process management system, and the main processes and core functions of the system are tested. The effectiveness of the system function is verified. Finally, the research work of this paper is summarized, and the further research direction is pointed out.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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