东莞万江供电分局电力营销服务管理信息系统的研究与分析
发布时间：2018-07-14 12:42
【摘要】：新一代电力营销自动化系统的研究,是在电力市场营销的业务开拓和提高服务的宗旨下,配合国家建设节约型、低碳型社会的发展目标,确立的节省人工、准确高效用电的自动化营销系统。该系统能够根据顾客的需求个性化投放电力产品,为开展个性化营销,进一步提升客户服务品质,不断细化管理,有效监控营销成本提供了必要的支持。 本文首先介绍了东莞万江供电分局电力营销服务管理信息系统的背景、研究意义,然后对东莞万江供电分局公司现行的电力营销服务管理流程进行了分析,使用泳道图表达了业务流程,剖析流程中存在的问题,在此基础上,以信息化为导向,采用删除、下放、整合等多种手段进行业务流程重构。系统功能分析和数据分析主要从以下五个方面进行：客户服务管理、客户用电管理、客户抄表管理、电费管理、客户档案管理。在功能分析中,论文通过用例图和用例规约来描述系统功能,并给出了系统总体功能包图和子功能包图；在数据分析中,论文对实现各功能的数据进行分析,给出了系统实体类图和数据表结构。 最后,论文对本次项目进行了分析总结,并对下一步工作进行了展望。
[Abstract]:The research of the new generation electric power marketing automation system, under the aim of developing the electric power marketing business and improving the service, and cooperating with the development goal of the national construction of the economized and low-carbon society, establishes the labor saving. Accurate and efficient automatic marketing system for power consumption. The system can provide the necessary support for developing individualized marketing, further improving customer service quality, continuously refining management and effectively monitoring marketing cost. This paper first introduces the background and significance of Dongguan Wanjiang Power supply Branch Power Marketing Service Management Information system, and then analyzes the current power marketing service management process of Dongguan Wanjiang Power supply Branch Company. In this paper, the business process is expressed by using the swimlane diagram, and the existing problems in the process are analyzed. On this basis, the business process reconfiguration is carried out by using various means, such as deletion, decentralization, integration and so on. System function analysis and data analysis mainly from the following five aspects: customer service management, customer electricity management, customer meter reading management, electricity management, customer file management. In the function analysis, the paper describes the system function by use case diagram and use case specification, and gives the overall function package diagram and sub-function package diagram of the system. The system entity class diagram and data table structure are given. Finally, the paper analyzes and summarizes the project, and prospects for the next work.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52
本文编号：2121679
[Abstract]:The research of the new generation electric power marketing automation system, under the aim of developing the electric power marketing business and improving the service, and cooperating with the development goal of the national construction of the economized and low-carbon society, establishes the labor saving. Accurate and efficient automatic marketing system for power consumption. The system can provide the necessary support for developing individualized marketing, further improving customer service quality, continuously refining management and effectively monitoring marketing cost. This paper first introduces the background and significance of Dongguan Wanjiang Power supply Branch Power Marketing Service Management Information system, and then analyzes the current power marketing service management process of Dongguan Wanjiang Power supply Branch Company. In this paper, the business process is expressed by using the swimlane diagram, and the existing problems in the process are analyzed. On this basis, the business process reconfiguration is carried out by using various means, such as deletion, decentralization, integration and so on. System function analysis and data analysis mainly from the following five aspects: customer service management, customer electricity management, customer meter reading management, electricity management, customer file management. In the function analysis, the paper describes the system function by use case diagram and use case specification, and gives the overall function package diagram and sub-function package diagram of the system. The system entity class diagram and data table structure are given. Finally, the paper analyzes and summarizes the project, and prospects for the next work.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52
【参考文献】
相关期刊论文 前4条
1 范孝良,张文建,杨化动;用电客户服务系统的规划与实现[J];华北电力技术;2001年03期
2 李迎;;基于电力营销管理策略的探讨[J];科技与企业;2011年16期
3 陈健;供电企业电力产品营销策略[J];沿海企业与科技;2003年04期
4 何德浩;;有关电力营销管理创新策略的探讨[J];中小企业管理与科技(上旬刊);2009年10期
，本文编号：2121679
本文链接：https://www.wllwen.com/guanlilunwen/yingxiaoguanlilunwen/2121679.html
