沧州市城管执法人员胜任素质模型的构建

发布时间：2017-12-27 22:24

本文关键词：沧州市城管执法人员胜任素质模型的构建　出处：《新疆农业大学》2016年硕士论文　论文类型：学位论文

【摘要】：我国城市管理机构由建国初期的临时性机构到目前常设的行政执法机构,经历了几十年发展历程。城管执法人员代表政府行使公权力,维护市容市貌,其工作与群众生活联系紧密,其素质对于政府转变工作作风、树立形象至关重要。目前针对城管执法人员胜任素质模型的研究,相关文献较少,对其胜任素质模型尚无权威界定。研究构建城管执法人员的胜任素质模型,有助于提高城管执法者的素质,规范其执法行为,有利于城管执法队伍的建设。本研究主要运用文献法和问卷法进行调查研究,通过收集大量相关文献及规范性文件资料,对城管工作人员进行问卷调查和专家咨询等,收集了大量的胜任素质要素。然后运用专家意见法,对收集的胜任要素进行了多轮筛选,并参照冰山模型,提出了沧州市城管执法人员六维度胜任素质模型。通过大样本调查问卷进行了模型构建的实证研究。运用因子分析法进行数据分析建模,就模型内容和结构进行了检验,通过了信度检验和包括聚合效度、区分度效度以及表面效度在内的模型效度检验。最终确定模型为四维度胜任素质模型,囊括18项胜任素质指标。在模型中各维度重要度由高到低依次为:个人特质、能力和知识以及身心素质维度。其中个人特质维度包含责任感与敬业精神、行政成本效率意识、抗压能力、公共服务意识、服从意识、成就意识、公平公正、团队合作8项胜任素质指标;能力技能维度包括依法行政能力、现场控制能力、突发事件应变能力、调查取证能力、沟通协调能力5项胜任素质指标;知识构成维度包括行政管理知识、专业业务知识、经济法律知识3项胜任素质指标;身心素质维度包括自我情绪控制力、身体素质2项胜任素质指标。本研究对此胜任素质模型在城管执法人员招录、培训、考核、薪酬管理等工作中的应用进行了探讨,并且运用专家打分法对各胜任维度以及各胜任素质项赋权重值,结合实际胜任水平测评的量化分级,制定了简易的城管执法者胜任水平测量量表,以提高模型的应用价值。
[Abstract]:China's urban management institutions have experienced several decades of development from the temporary institutions in the early days of the founding of the people's Republic of China to the present permanent administrative law enforcement agencies. Law enforcement officers on behalf of the government, the exercise of public power, to maintain the appearance of the city, the work and life of the masses are closely linked, the quality for the government to change the style of work, establish the image is very important. At present, there are few relevant literature on the competency model of urban management personnel, and there is no authority to define the competency model. Studying the competency model of urban management and law enforcement officers is helpful to improve the quality of urban management enforcers, standardize their law enforcement behavior, and contribute to the construction of urban management and law enforcement teams. This research mainly adopts the literature method and the questionnaire method to carry on the investigation and research. Through collecting a large number of related documents and normative documents, we conduct questionnaires and expert consultation to urban management staff, and collect a lot of competency elements. Then, the expert opinion method is used to conduct several rounds of screening of the competency elements. According to the iceberg model, the six dimensional competency model of Cangzhou urban management and law enforcement personnel is put forward. An empirical study of the model construction was carried out through a large sample questionnaire. Data analysis and modeling were conducted by factor analysis. The content and structure of the model were tested. Reliability test and model validity test including aggregation validity, discrimination validity and surface validity were adopted. The final determination model is the four dimension competency model, including 18 competency indicators. In the model, the importance of each dimension from high to low is the following: individual trait, ability and knowledge, and the dimension of physical and mental quality. The personality dimension contains sense of responsibility and professionalism, administrative cost efficiency consciousness, compressive ability, public service consciousness, subject consciousness, sense of achievement, fairness and justice, team 8 competency indicators; skills dimensions include administrative capacity, field control, emergency response ability, investigation ability and communication skills. 5 competency indicators; knowledge dimensions including administrative management knowledge, professional knowledge, knowledge of economic law 3 competency indicators; including physical and mental quality dimensions of emotional self controlling ability, physical 2 competency index. The study of this competency model in urban management and law enforcement personnel recruiting, training, appraisal and compensation management work are discussed, and the use of expert scoring method of the competency dimensions and each competency item weight, combined with the actual grading level of competence assessment, developed a simple law enforcement for level measurement the scale, so as to improve the application value of the model.
【学位授予单位】：新疆农业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D630

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