荔湾区政务服务中心行政审批服务优化研究

发布时间：2018-01-31 19:52

本文关键词： 政务服务中心行政审批服务优化　出处：《暨南大学》2015年硕士论文　论文类型：学位论文

【摘要】：政务服务中心是行政审批制度改革的产物,其将本级政府行政辖区内涉及行政审批、便民服务的事项,集中起来集合办公,成为政府整合行政审批业务的载体。随着广州市行政审批制度改革的深入推进,荔湾区政务服务中心于2009年成立,于2010年11月正式对外服务。荔湾区将行政许可事项和配套服务事项集中,形成政务受理、投资服务、政务信息和政府监察的政务“一站式”服务平台。在创办初期,面临功能区分交叉、部门壁垒障碍、管理层级薄弱等困境,荔湾区坚持以问题为导向,不断探索创新,通过优化行政审批、再造办事指南,以信息化技术为支撑,使荔湾区政务服务从传统的“一条龙”、“一站式”的模式,创新为“一窗式”电子商务模式。然而,由于制度和规范的缺失,仍然存在一些问题需要进一步优化。本文即以荔湾区的政务服务中心作为研究对象,对荔湾区行政审批服务的实践和探索进行详细介绍,通过案例分析法、访谈法、观察法等研究方法,着重总结了当前存在的问题:下沉业务推动缓慢、行政审批事项纳入不全、部门平台重复建设、信息未能互通互认,并分析了问题存在的原因,提出了一系列解决问题的对策建议,包括:推进行政审批服务事项下放,完善基层相关授权;推进行政审批信息共享,实现大数据时代互通互认;明晰行政审批平台的职能定位,整合行政服务资源。
[Abstract]:The administrative service center is the product of the reform of the administrative examination and approval system. With the deepening of the reform of the administrative examination and approval system in Guangzhou, Liwan District Administrative Services Center was established in 2009. In November 2010 the official external service. Liwan District will administrative licensing items and supporting services to form a government to accept investment services. Government information and government supervision of the government "one-stop" service platform. In the initial stage of the establishment, faced with cross-functional division, departmental barriers, weak management level and other difficulties, Liwan District adhere to problem-oriented. To explore and innovate constantly, through optimizing the administrative examination and approval, reconstructing the guide of handling affairs, taking the information technology as the support, make the Liwan district government affairs service from the traditional "one-stop", "one-stop" mode. Innovation is a "one-window" e-business model. However, due to the lack of system and norms, there are still some problems need to be further optimized. This paper takes the Liwan District Government Affairs Service Center as the research object. The practice and exploration of Liwan District administrative examination and approval service are introduced in detail. Through case analysis, interview method, observation method and other research methods, the paper summarizes the existing problems: the slow driving of sinking business. The administrative examination and approval items are not fully incorporated, the department platform is built repeatedly, the information is not mutually recognized, and the reasons for the problems are analyzed, and a series of countermeasures and suggestions to solve the problems are put forward. Including: to promote the decentralization of administrative examination and approval services, improve the relevant authorization at the grass-roots level; Promoting the sharing of administrative examination and approval information and realizing mutual recognition in big data era; Clarify the functional positioning of the administrative examination and approval platform, and integrate administrative service resources.
【学位授予单位】：暨南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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