河南省域行政服务中心运行研究

发布时间：2018-03-05 06:33

本文选题：河南省　切入点：行政服务中心　出处：《郑州大学》2016年硕士论文　论文类型：学位论文

【摘要】：行政服务中心,是政府有效整合相关部门职能,在一个集中的办公地点为公民提供全程式、快捷、公开、透明服务的一种形式。它是从管制型政府向服务型政府转型中为解决原有行政机构设置下服务效率低的弊端而探索的一种新的服务模式。本文以河南省域行政服务中心的运行为研究主题,采用经验分析与规范分析相结合的研究方法,使用整体型政府、新公共服务之理论工具,展开了从理论到实证的探讨。通过对全国范围内行政服务中心的实践考察,结合河南省13个省辖市、直管县和6个县市行政服务中心的发展状况,并进行实地调研、座谈交流多个服务标准化试点的建设与运行,笔者总结出近年来河南省域内行政服务中心运行取得的成效,主要体现在：再塑职能,即从审批为主转为服务为主;自主创新,即从服务方式探索到服务范围拓展；提升效率,即从集中办公到规范流程；转变作风,即从“官本位”盛行到服务民众为本。可以说,数年的实践,在经济效益提高的同时也使社会效益的成效显著。当然,在总结成效的同时,我们不能不看到行政服务中心运行中还有诸多不尽人意的地方。比如：部门分割还存在,信息共享程度不高；入驻窗口授权不到位,一些窗口虚职；办公系统尚不成熟,电子政务的水平较低；对大数据的分析能力欠缺,为政府决策与管理服务有限,等等。而导致这些问题的原因,不仅仅在于主观意识上理念滞后于形势,而且客观条件上存在着技术发展水平的制约,还有运行层面,比如内外部管理体制不畅通、不健全,也是问题存在的主要致因。那么,如何提升河南省域行政服务中心的运行质量?针对行政服务中心运行中出现的诸多问题,本研究主张,首先需要完善机构设置,建立省级服务中心和行政审批局,便于顶层指导和上下联动；其次,优化体制机制,定性常设机构和明确职能配置,规范运行机制,提供标准化的服务,实现无缝隙对接；其三,强化人员的服务意识,提高为社会公众服务的品质,打造服务型政府的窗口,同时也为政府决策和管理服务,即提升对大数据的分析能力；其四,重视技术水平的推进,破解技术障碍,真正实现政务的“一站式”、“一条龙”模式,为此,不仅需要技术开发与创新,还需要加强对服务人员的技术培训；其五,强化激励与监督,注重考核及内外监督,激发服务中心人员的积极性,确保服务工作健康运行。河南省域行政服务中心的运行实践,是整体型政府协同合作的重大尝试,也是构建公共服务型政府不可缺少的环节。因此,本文所进行的研究注定有着积极的意义。
[Abstract]:The administrative service center is the government that effectively integrates the functions of the relevant departments and provides citizens with the full range of style, speed and openness in a centralized office location. Transparent service is a form of service. It is a new service mode in the transition from regulatory government to service government in order to solve the problem of low service efficiency under the setting up of the original administrative organization. This paper takes the administrative service of Henan province as an example. The operation of the administrative center is the subject of study, By adopting the research method of combining empirical analysis with normative analysis and using the theoretical tools of holistic government and new public service, this paper discusses from theory to practice. Combining with the development of administrative service centers in 13 provinces and municipalities of Henan Province, directly in charge of counties and 6 counties and cities, and conducting on-the-spot investigations and discussions on the construction and operation of several pilot projects of service standardization, The author summarizes the achievements of the administrative service center in Henan province in recent years, which are mainly reflected in: remolding function, that is, from examination and approval to service; independent innovation, that is, exploring from service mode to expanding service range; improving efficiency. That is, from centralized office to standardized process; to change the style of work, that is, from the "official standard" prevailing to serving the populace. It can be said that several years of practice have improved economic efficiency while also making remarkable social benefits. Of course, At the same time, we can not help but see that there are many unsatisfactory places in the operation of administrative service center. For example, the division of departments still exists, the degree of information sharing is not high, the authorization of entry window is not in place, and some windows have false duties; The office system is not mature, the level of e-government is low, the analysis ability of big data is not enough, the service for government decision-making and management is limited, and so on. The reason for these problems is not only that the concept of subjective consciousness lags behind the situation, Moreover, there are constraints on the level of technological development under objective conditions, as well as operational aspects, such as the internal and external management system is not smooth and perfect, which is also the main cause of the problem. How to improve the operation quality of Henan administrative service center? In view of the problems in the operation of the administrative service center, this study argues that, first of all, it is necessary to perfect the institutional setting, establish the provincial service center and the administrative examination and approval bureau, facilitate the top-level guidance and linkage up and down; secondly, optimize the system and mechanism. Qualitative permanent establishment and clear function allocation, standardize operation mechanism, provide standardized service, realize seamless docking; third, strengthen the service consciousness of personnel, improve the quality of service for the public, create the window of service-oriented government, At the same time, it also provides services for government decision-making and management, that is, to enhance the analytical ability of big data; fourth, to attach importance to the advancement of technological level, to break down technical obstacles, and to truly realize the "one-stop" and "one-stop" mode of government affairs. For this reason, It is necessary not only to develop and innovate technology, but also to strengthen the technical training of service personnel. Fifth, we should strengthen incentives and supervision, pay attention to examination and internal and external supervision, and stimulate the enthusiasm of service center personnel. To ensure the healthy operation of service work. The operation practice of administrative service center in Henan Province is an important attempt to cooperate with the whole government, and is also an indispensable link to construct a public service-oriented government. The research carried out in this paper is destined to have positive significance.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D630

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