提升我国公务员公共服务能力的路径探索

发布时间：2018-03-27 21:58

本文选题：公务员　切入点：公共服务能力　出处：《新疆大学》2015年硕士论文

【摘要】：目前我国正在党的带领下紧跟时代步伐,集中精力构建服务型政府,积极建设公共基础设施和完善社会福利性保障,人民的生活水平已得到了显著提高,但仍存在许多不足,不仅体现在公共服务本身的质量仍然存在提升空间;还体现在地区的差异性上,尤其是在经济相对较落后的地区,政府公务人员的公共服务意识淡薄,公共服务质量落后。所以为了促进我国政府部门的转型,加快我国经济建设、促进经济产业结构改革、争取早日实现共产主义和中华民族的伟大复兴,我国政府及公务人员在共同努力提升我国公共服务质量的实践活动中,应做到坚持以“为人民服务”为根本思想,真正的把最广大人民群众的愿望和权益看作重心,并为提高公务员公共服务水平而不断努力。政府部门工作人员服务水平的基本情况和已经取得的成就是本文的出发点,在此基础上不仅要肯定近年来我国政府部门的改革成果,还要从其他层面挖掘出现存的一些问题,如目前我国公务员的服务意识比较淡薄、文化素质良莠不齐、专业技能有待提高等,这些现有的缺陷会对公务员公共服务质量又说影响。笔者将通过自己的问卷结果和参阅的大量文献,分析得出当前制约公务员公共服务能力提升的因素,并从这些制约因素入手,对症下药,找到解决办法。本文主要从四方面探索得出提高公务员公共服务的路径:第一部分,绪论。将选题背景和意义做简单介绍,并对国外、国内的相关研究文献进行综述。第二部分,概述。这部分作为全文的理论支撑,主要是针对我国政府部门工作人员公共服务的基本理论进行了阐述,并仔细分析了相关的重要概念。第三部分,现状分析。这部分主要是对我国政府部门工作人员的服务质量的现状进行解析:笔者首先根据大量的历史资料,总结回顾了我国在过去几十年内公共服务质量的建设成果,以及现阶段仍然存在的不足,然后结合这些现状对阻碍原因仔细进行解析。第四部分,针对解决方法的探索。探索出提高公务员公共服务能力的路径。
[Abstract]:At present, under the leadership of the Party, our country is closely following the pace of the times, concentrating on building a service-oriented government, actively building public infrastructure and improving social welfare protection. The living standards of the people have been significantly improved, but there are still many shortcomings. Not only in the quality of public service itself there is still room for improvement, but also in the regional differences, especially in relatively backward areas, the public service awareness of government officials is weak, The quality of public services is backward. Therefore, in order to promote the transformation of our government departments, speed up our economic construction, promote economic and industrial restructuring, and strive for the early realization of communism and the great rejuvenation of the Chinese nation, In the practice of improving the quality of public service in our country, our government and public servants should adhere to the basic idea of "serving the people" and really regard the wishes and rights and interests of the overwhelming majority of the people as the center of gravity. In order to improve the level of public service of civil servants, it is the starting point of this paper that the basic situation of the service level of government personnel and the achievements that have been made. On this basis, we should not only affirm the achievements of the reform of government departments in recent years, We also have to dig out some existing problems from other aspects, such as the weak service consciousness of our civil servants at present, the uneven cultural quality, the need to improve professional skills, and so on. These existing defects will affect the quality of public service of civil servants. The author will analyze the factors that restrict the improvement of public service ability of civil servants through the results of questionnaire and a lot of literature. And from these constraints, to find solutions to the case. This paper mainly from four aspects to explore ways to improve the public service of civil servants: the first part, introduction. Topics background and significance of a brief introduction, and to foreign countries, The second part, overview. This part as the theoretical support of the full text, mainly aimed at the basic theory of public service of government workers in China. And carefully analyzed the relevant important concepts. The third part, the current situation analysis. This part is mainly to analyze the current situation of the service quality of government workers in China: firstly, the author based on a large number of historical data, This paper summarizes and reviews the achievements in the construction of public service quality in the past few decades, and the shortcomings that still exist at the present stage, and then analyzes the reasons for hindrance carefully combined with these present conditions. Part IV, To explore the solution. To explore ways to improve the ability of public service of civil servants.
【学位授予单位】：新疆大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630.3

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