社区服务志愿者管理中存在的问题及对策研究

发布时间：2018-04-05 13:30

本文选题：社区　切入点：社区服务　出处：《湘潭大学》2015年硕士论文

【摘要】：社区志愿服务是经济体制改革和社会转型过程中在我国城市社会所产生的一种新生事物。随着社会经济的发展,社区志愿服务的内容、目标以及面临的问题不断增加,其在城市社会和社区发展中的地位也日益突出,亟需加强社区服务中志愿者管理的研究。而社区志愿服务的性质又决定了社区志愿服务管理既不同于政府体制下的管理,也不同于企业管理。虽然我国的志愿者服务管理已经经历过2008年奥运会、2010年上海世博会等国际性活动的考验,但社区志愿者服务管理的理论和实践研究也还是刚刚起步,对社区志愿者服务管理的研究具有非常重大的实际意义。本文以湖南长沙岳麓区学士街道斑马塘社区委员会为研究对象,采用实地对话访谈的方式,对斑马塘社区组织、社区管理者及社区志愿者进行了深入研究,了解了斑马塘社区志愿者管理架构、社区志愿者的管理制度和当前的服务情况。通过对社区管理者和志愿者的访谈的分析,结合对社区志愿者的理论研究,并借鉴国外在志愿者组织建设方面的经验,分析得出了当前我国社区志愿者管理中存在的问题的和制约的因素,并提出了完善社区志愿者管理的一些可行的对策和建议,本文认为要从以下几个方面来完善我国社区志愿服务的管理:规范志愿者招募方式;加强对志愿者的培训与指导;建立可行的社区志愿者激励机制;严格社区服务的财务管理制度;强化社区与政府、企业三方的合作,为社区开展志愿服务提供资金与政策保障。
[Abstract]:Community voluntary service is a new thing produced in our country's urban society in the process of economic system reform and social transformation.With the development of social economy, the contents, goals and problems of community volunteer service are increasing, and its status in urban society and community development is increasingly prominent. It is urgent to strengthen the research of volunteer management in community service.The nature of community voluntary service determines that the management of community voluntary service is not only different from the management under the government system, but also different from the enterprise management.Although China's volunteer service management has already experienced the test of international activities such as the 2008 Olympic Games and the 2010 Shanghai World Expo, the theoretical and practical research on community volunteer service management is still just in its infancy.The research on community volunteer service management is of great practical significance.In this paper, the community committee of zebra pond in Yuelu district, Changsha, Hunan province is taken as the research object, and the community organizations, community managers and community volunteers are deeply studied by using the method of field dialogue and interview.Understand the community volunteer management structure, community volunteer management system and current service situation.Through the analysis of the interviews of community managers and volunteers, combined with the theoretical study of community volunteers, and draw lessons from foreign experience in the construction of volunteer organizations,This paper analyzes the existing problems and restrictive factors in the management of community volunteers in our country, and puts forward some feasible countermeasures and suggestions to improve the management of community volunteers.This paper holds that we should perfect the management of community volunteer service from the following aspects: standardizing the way of recruiting volunteers, strengthening the training and guidance of volunteers, establishing a feasible incentive mechanism for community volunteers;The financial management system of community service should be strictly enforced, and the cooperation between community, government and enterprise should be strengthened to provide fund and policy guarantee for community voluntary service.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D632.9

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