基于平衡计分卡的吉林省政府部门绩效评估体系研究

发布时间：2018-05-25 07:41

本文选题：平衡计分卡 + 政府部门　；参考：《东北师范大学》2015年硕士论文

【摘要】：政府绩效评估作为提高行政效率和服务质量的一个有力工具,在政府管理中被广泛采用。吉林省在政府部门绩效评估方面进行了积极探索,取得了显著成效,但是其评估方案缺乏战略的基础,没有一个长远的方向和使命。因此使得吉林省政府部门绩效评估工作失去了最终的导向。同时,绩效评估因为维度的不准确性,影响了最终的评估准确性,因为部门及省领导自评分占的比重过大,而公众的评分比重太少,导至最后的考核结果不能准确反应事实。同时这种不实的评估,也让当事者的工作积极性受到影响。在此背景下,论文运用平衡计分卡理论,对吉林省政府部门绩效评估进行专题研究。在分析吉林省政府部门绩效评估现状及问题的基础上,借鉴国内外政府的先进经验,对吉林省的平衡计分卡在绩效评估中的应用起到了有益的借鉴作用。论文首先介绍了政府绩效评估与平衡计分卡的基本概念,指出了政府绩效评估中引入平衡计分卡的重要意义;其次从绩效评估方法、核心指标,程序,最终结果等方面介绍了吉林省政府部门绩效评估的现状,并进一步从.绩效评估缺乏战略性、绩效评估指标体系不完善、绩效评估主体过于单一、绩效反馈和沟通缺乏、绩效评估结果运用不够等方面对吉林省政府部门绩效评估的问题进行了调查研究;再次分析了美国夏洛特市政府及青岛市政府运用平衡计分卡的做法及经验;最后从完善绩效评估指标设计、完善绩效评估过程性要素以及改进绩效评估应用环境三个方面提出了吉林省政府部门绩效评估的改进措施。
[Abstract]:As a powerful tool to improve administrative efficiency and service quality, government performance evaluation is widely used in government management. Jilin Province has carried on the active exploration in the government department performance appraisal aspect, has obtained the remarkable result, but its appraisal plan lacks the strategic foundation, does not have a long-term direction and the mission. As a result, Jilin provincial government department performance evaluation work lost the final guidance. At the same time, because of the inaccuracy of the dimension, performance evaluation affects the accuracy of the final evaluation, because the department and provincial leaders take too much of the proportion of self-rating, but the public rating proportion is too small, leading to the final assessment results can not accurately reflect the facts. At the same time, this false assessment, but also affected the enthusiasm of the parties to work. In this context, the paper uses balanced scorecard theory to study the performance evaluation of Jilin provincial government. On the basis of analyzing the present situation and problems of the performance evaluation of Jilin provincial government departments and drawing on the advanced experience of domestic and foreign governments, this paper provides a useful reference for the application of balanced Scorecard in Jilin Province. This paper first introduces the basic concepts of government performance evaluation and balanced scorecard, and points out the significance of introducing balanced scorecard into government performance evaluation. The final results and other aspects of the Jilin provincial government performance evaluation of the status quo, and further from. Performance evaluation is lack of strategy, performance evaluation index system is not perfect, performance evaluation body is too single, performance feedback and communication is lacking. The results of performance evaluation are not enough to investigate and study the performance evaluation of Jilin provincial government, and then analyze the practice and experience of using balanced scorecard in Charlotte and Qingdao. Finally, the improvement measures of Jilin provincial government department performance evaluation are put forward from three aspects: perfecting the design of performance evaluation index, perfecting the process factors of performance evaluation and improving the application environment of performance evaluation.
【学位授予单位】：东北师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D630

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