基于互联网思维的政府回应机制创新研究

发布时间：2018-06-09 23:59

本文选题：政府回应机制 + 用户思维　；参考：《华中师范大学》2017年硕士论文

【摘要】：伴随着以互联网为代表的现代信息技术的发展,网络社会、信息社会逐步形成,互联网也不再单纯地被视作一种技术工具,而是在嵌入人们日常生活的同时,悄然渗入到我们的精神世界,并正在不断地改变人们的思维方式,其合作、开放、共享的价值理念正在影响着社会、经济、政治、行政、文化的转型。网络政治参与在某种程度上弥补了传统政治参与的不足,降低了公民参与的门槛,激发了网民参政议政的热情,给现代民主政治的发展带来了新契机。我国各级政府在公共事务治理中也在积极利用互联网技术,以降低行政成本,提高行政效率,并主动接纳网络民意诉求,通过搭建政府网站、政务新媒体等政务信息平台,回应公众诉求,引导网络舆论。当前经济社会转型的加速和公民意识的觉醒,以及由之而来的利益诉求多元化和碎片化现象日益凸显,使得政府回应的外在压力陡然增大,“倒逼”政府须主动对其回应机制进行改革和创新。我们发现,网民的政治参与热情与需求,与当前政府回应能力与回应机制建设水平之间,确实存在一定的“落差”,此种矛盾状态也是当前公共危机产生的体制性根源之一,不但挑战着政府的治理能力,而且也蕴藏有创新政府回应机制的历史性机遇。本文基于政府回应机制创新不能脱离网络社会的特殊场域,以及互联网及其技术与思维逻辑的认知展开。当前关于互联网思维的论述构成了本文界定互联网思维内涵的起点。通过对互联网思维主流观点和基本共识的分析,结合政府回应所处的网络情境,本文从互联网思维中提炼出了用户思维、大数据思维、平台思维和迭代思维四个核心要素,并从政府回应机制的回应理念、决策工具、回应平台、回应组织四个维度,对政府回应机制中体现上述四个互联网思维核心要素的现状进行了评析,并在此基础上探讨了创新政府回应机制的有效路径。我们同时也清醒地认识到,虽然政府回应机制创新必须且必然要崇尚和体现互联网思维,但也要警惕“互联网陷阱”对政府回应机制系统创新和整体效能的侵害。本文认为,在基于互联网思维的政府回应机制创新中,须汲取新公共服务理论和治理理论的基本理念,重视公民的基本权利和公共服务的效率,强调政府与社会的协作共治,建立精简高效的组织结构。政府回应机制的创新是一个系统工程,须以公共诉求为导向,坚持公民至上的理念,重视用户体验,主动追求公共价值和公共利益;须运用大数据技术进行信息的收集、挖掘、分析,及时了解民众诉求,增强政府回应决策的科学性和有效性;须积极拓展政府回应平台,整合政务信息平台,增强平台之间的联动效应,规范政府回应平台的建设标准,形成高效快捷的政府回应平台体系;须通过政府回应组织变革,提升政府回应人员的素质能力,推进政府回应业务流程再造,构建扁平化的政府回应组织,提升政府回应能力。同时,政府回应机制的创新还需要警惕和超越互联网的安全陷阱、网络官僚主义陷阱、大数据的工具依赖陷阱,以及“网民即全民”的回应对象误认陷阱。
[Abstract]:With the development of the modern information technology represented by the Internet, the network society, the information society gradually formed, the Internet is no longer simply regarded as a technical tool, but at the same time embedded people's daily life, quietly infiltrating into our spiritual world, and constantly changing people's way of thinking, its cooperation, open, The shared value concept is affecting the transformation of social, economic, political, administrative and cultural. The participation of network political participation to some extent makes up for the shortage of traditional political participation, reduces the threshold of citizen participation, stimulates the enthusiasm of netizens to participate in political and political affairs, and brings new opportunities for the development of modern democratic governance. In business governance, Internet technology is also actively used to reduce administrative costs, improve administrative efficiency, and take the initiative to accept the demand of public opinion. By building government websites, government affairs and new media and other government information platforms, responding to public demands and guiding public opinion. The acceleration of the transformation of the current economic society and the awakening of citizens' consciousness, as well as by The phenomenon of diversification and fragmentation of interest demands is becoming more and more prominent, which makes the external pressure of the government response to increase abruptly, and the government must actively reform and innovate its response mechanism. We find that there is a true relationship between the enthusiasm and demand of the netizens' political participation and the construction level of the current government response capacity and response mechanism. This contradiction is also one of the institutional causes of the current public crisis. It not only challenges the government's ability to govern, but also contains a historic opportunity for the response mechanism of the government. Based on the government response mechanism, the innovation can not be divorced from the special field of the network society, as well as the Internet and its technology and thinking. The present discussion about the thinking of the Internet constitutes the starting point of the definition of the Internet thinking. Through the analysis of the mainstream ideas and basic consensus of the Internet thinking and the network situation in which the government responds, this paper abstracts the thinking of the user, the big data thinking, the platform thinking and the thinking of the Internet. The four core elements of iterative thinking, and from the response idea of the government response mechanism, the decision-making tool, the response platform and the response to the four dimensions of the organization, have analyzed the status of the four core elements of the Internet thinking reflected in the government response mechanism, and on this basis, the effective path of the innovative government response mechanism is discussed. At the same time, we also It is clear that although the government response mechanism innovation must and must advocate and reflect the Internet thinking, we should also be vigilant against the infringement of the system innovation and the overall effectiveness of the government response mechanism by the "Internet trap". In this paper, the new public service theory and governance must be absorbed in the government response mechanism innovation based on Internet thinking. The basic idea of the theory is to pay attention to the basic rights of citizens and the efficiency of public service, to emphasize the cooperation of the government and the society, to establish a simple and efficient organizational structure. The innovation of the government response mechanism is a systematic project. It is a systematic project, which should be guided by the public demands, adhere to the concept of the supremacy of the citizens, attach importance to the experience of the users, and pursue the public values and public actively. It is necessary to use large data technology to collect, excavate and analyze the information, understand the demands of the people in time, and enhance the scientific and effective response of the government to respond to decisions. It is necessary to actively expand the government response platform, integrate government information platform, enhance the linkage effect between the platforms, standardize the construction standards of the government response platform, and form a efficient and fast system. In response to the platform system, the government should respond to the government's response to organizational change, promote the government's response to the quality of the personnel, promote the government's response to business process reengineering, build a flat government response organization and enhance the government's response ability. At the same time, the innovation of the government response mechanism needs to be vigilant and transcend the Internet Security trap and the network bureaucracy. Traps, big data dependence on tools, and "Internet users," the object of response.
【学位授予单位】：华中师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630

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