2000-2016年国内外电子政务公众信任研究述评

发布时间：2018-06-20 03:35

本文选题：互联网+ + 电子政务　；参考：《电子政务》2017年08期

【摘要】：信任影响电子政务公众采纳和参与,在一定程度上关乎着电子政务的成败兴衰。以Web of Science和CNKI两大数据库中关于电子政务公众信任研究的核心文献作为对象,运用信息计量学和文献归纳法予以系统分析。通过信息计量学分析,把握电子政务公众信任的研究现状;结合文献归纳分析,发现在信任理论、技术接受模型、初始信任模型、风险模型等理论模型的指导下,研究主要围绕信任的基础概念、影响因素、演化过程、作用结果四大主题而展开,方法则以实证分析为主。在此基础上,指出当前研究存在概念梳理与研究持续性不足、研究对象不够具体、因素分析不够系统、演化过程分析相对薄弱、研究范式与信任测量方法单一等局限,并提出相应的改进建议。
[Abstract]:Trust affects public adoption and participation in e-government, to a certain extent, the success or failure of e-government. Taking the core documents of public trust research on E-government in Web of Science and CNKI databases as the objects, this paper makes a systematic analysis by means of information metrology and literature induction. Through the analysis of information metrology, we can grasp the research status of E-government public trust, combine the literature analysis, find that under the guidance of trust theory, technology acceptance model, initial trust model, risk model and so on, The research focuses on the basic concept of trust, influencing factors, evolution process, and the result of action, while empirical analysis is the main method. On this basis, it is pointed out that the current research has some limitations, such as the lack of concept combing and research persistence, the lack of specific research object, the lack of systematic factor analysis, the relatively weak analysis of evolution process, the single research paradigm and the method of measurement of trust, etc. And put forward the corresponding improvement suggestions.
【作者单位】：电子科技大学政治与公共管理学院;成都理工大学管理科学学院;
【基金】：国家社会科学青年基金项目“协作知识建构视角下虚拟社会管理创新研究”(编号:12CGL089) 四川省哲社重点研究基地项目“虚拟社区健康评估与政府网络治理新思路”(编号:SR14A05)
【分类号】：D63

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