政府购买服务视角下泉州市科技馆科普服务提升研究

发布时间：2018-07-03 02:51

本文选题：政府 + 购买公共服务　；参考：《华侨大学》2017年硕士论文

【摘要】：伴随着国民经济的高速发展,人民生活也在日益改善,公众对于提升科普服务的要求愈来愈迫切。科技馆作为一座城市文明窗口的标志,如何更好地提升国民的科学素养水平,如何更充分地发挥科技馆自身的实际效用变得尤为重要。当前,许多科技馆纷纷尝试运用政府购买服务的模式为广大群众提供更高效的科普服务,但是这种做法还处于摸索阶段,相关的研究并不能完全支撑当前科技馆采用该模式提升科普服务的理论构建及实践应用,还需要进一步拓展其研究的深度和广度。本文从政府购买服务的视角探讨泉州市科技馆如何更好地提升科普服务。笔者主要通过访谈法、案例分析法等进行研究,首先介绍泉州市科技馆在科普服务发展中遇到的瓶颈,阐述“政府购买服务”这类供给模式的理论基础。其次对泉州市科技馆通过政府购买服务的方式来提升科普服务的实践进行了探讨和分析。在研究过程中,笔者从中发现泉州市科技馆采用政府购买服务模式取得了一定的成效,但是也存在一些问题,即购买科普服务的流程不规范导致服务质量不高;购买行为“内部化”导致科普服务效率低下;政府与承购方参与提升科普服务的积极性不高;提供科普服务的社会组织太少导致市场竞争力缺乏。而产生这些问题的主要原因有:缺乏全国性细化的科普服务购买流程设计;政府购买服务的评价和监督机制不完善;政府与社会组织的契约关系不明确;作为科普服务承购方的力量薄弱。最后结合委托代理理论和行政契约理论,展开了进一步发展和提升泉州市科技馆科普服务质量的讨论,提出具有针对性的改进方案:建立公开透明规范的科普服务购买流程;健全多元化专业的监督机制;科学合理地设计委托代理的契约关系;促进社会组织的发展。
[Abstract]:With the rapid development of national economy, people's life is improving day by day. As the symbol of a city civilization window, it is particularly important how to improve the scientific literacy level of the people and how to give full play to the actual utility of the science and technology museum itself. At present, many science and technology museums have tried to provide more efficient popular science services to the general public by using the mode of government purchasing services, but this practice is still in the exploratory stage. The related research can not fully support the current science and technology museum to use this model to enhance the theoretical construction and practical application of popular science services, but also need to further expand the depth and breadth of its research. This paper discusses how Quanzhou Science and Technology Museum can better promote popular science service from the perspective of government purchase service. The author mainly through the interview method, the case analysis method and so on carries on the research, first introduces the Quanzhou Science and Technology Museum in the science popularization service development to meet the bottleneck, elaborated "the government buys the service" this kind of supply pattern theory foundation. Secondly, the paper discusses and analyzes the practice of Quanzhou Science and Technology Museum to promote popular science service through the way of government purchasing service. In the course of the research, the author found that the Quanzhou Science and Technology Museum adopted the government purchase service model has achieved certain results, but there are some problems, that is, the process of purchasing popular science service is not standard, resulting in the service quality is not high; The "internalization" of purchasing behavior leads to the inefficiency of popular science service, the lack of enthusiasm of government and contractor to promote science popularization service, and the lack of social organization to provide popular science service, which leads to the lack of market competitiveness. The main reasons for these problems are as follows: the lack of nationwide detailed process design for the purchase of popular science services; the imperfect evaluation and supervision mechanism of government purchasing services; the unclear contractual relationship between the government and social organizations; As a provider of popular science services, the strength is weak. Finally, based on the principal-agent theory and administrative contract theory, the author discusses how to further develop and improve the service quality of science popularization in Quanzhou Science and Technology Museum. Perfect the supervision mechanism of diversified specialty, design the contract relation of agency scientifically and rationally, and promote the development of social organization.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G315;D630

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