政府信息公开满意度影响政府信任的实证研究

发布时间：2018-08-06 19:07

【摘要】：政府信任是公众在感知政府运作的过程中与预期相比较后形成的一种评价态度。随着时代的发展,人们逐渐认识到政府信息公开是保证现代政府有效运行的一项重要举措。实施政府信息公开是促进社会民主政治建设,推动政府职能转变使其从管理型政府向服务型政府过渡的重要保证。政府信任是评价政府信息公开满意度的关键指标,通过提高信息公开满意度提升政府信任是当前理论界关注的热点问题。本文以社会契约理论、责任政府理论与顾客满意度理论作为基础,首先对政府信任、政府信息公开以及政府信息公开满意度进行概念界定。然后,进行政府信息公开满意度影响政府信任的原理分析,主要从公众感知价值满意度和公众预期契合满意度以及政府信息公开形象满意度这三个维度对政府信息公开满意度对政府信任的影响路径进行了探讨,并在此理论基础之上提出相关的研究假设。接着,本文将运用SPSS软件对研究的假设进行相应的分析,主要包括问卷信度、效度、变量之间相关性及回归分析,本文所得出的三个研究假设都得到了数据支持。最后,基于前文政府信息公开满意度影响政府信任的原理解析与信息公开满意度影响政府信任的实证检验,并参照其他相关研究成果,在政府信息公开满意度视角下提出提升政府信任的对策。
[Abstract]:Government trust is a kind of evaluation attitude formed by the public in the process of perceiving the government operation and comparing with the expectation. With the development of the times, people have come to realize that the disclosure of government information is an important measure to ensure the effective operation of modern government. The implementation of government information publicity is an important guarantee to promote the construction of social democracy and promote the transformation of government functions from management-oriented government to service-oriented government. Government trust is the key index to evaluate the satisfaction degree of government information disclosure. Based on the theory of social contract, the theory of responsible government and the theory of customer satisfaction, this paper first defines the concept of government trust, government information disclosure and government information disclosure satisfaction. Then, the paper analyzes the principle that the satisfaction degree of government information disclosure affects the government trust. Mainly from the public perceived value satisfaction and the public expectation fit satisfaction and the government information publicity image satisfaction degree three dimensions to the government information disclosure satisfaction influence path to the government trust has been discussed. On the basis of this theory, the relevant research hypotheses are put forward. Then, we use SPSS software to analyze the hypotheses, including questionnaire reliability, validity, correlation among variables and regression analysis. The three hypotheses obtained in this paper are supported by data. Finally, based on the previous analysis of the theory that the satisfaction degree of government information disclosure affects government trust, and the empirical test of the effect of information disclosure satisfaction on government trust, and referring to other relevant research results, From the perspective of government information disclosure satisfaction, the paper puts forward countermeasures to enhance government trust.
【学位授予单位】：苏州大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D035

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