新公共服务视角下政府门户网站政民交互度的评价研究

发布时间：2018-08-10 17:54

【摘要】：互联网时代的不断推进,加快了政府门户网站的建设步伐,从传统的单方面发布信息向在线交流互动,实时处理政务的方向不断转变,不断扩充着“网络问政”的内涵和方式。在新公共服务理论的指导下,政府职能从管理到服务的逐步改变,更注重社会公共利益和满足。而对政府与民众之间的交互程度进行有效地评价,能够帮助政府了解到民众对交互过程和结果的态度,更好地促进政府服务质量的提升和电子政务的发展。本文详细的回顾了新公共服务理论的产生及演变过程,结合我国政府职能转型的现状,分析了我国电子政务的发展情况,根据交互性的概念内涵,参照电子政务四阶段模型中的评价维度,构建出了电子政务背景下适应政府门户网站的交互性评价体系,从“信息发布、互动交流、整合关联”三个方面较为全面的评价了政府门户网站政民交互性的情况,并通过管理学实验的方式,对抽选出的研究样本进行了实验分析,证明了该评价体系的可实践性和可靠性。同时发现存在着交互功能不够完善,政府部门之间缺乏充分沟通等问题,并据此提出了相关的建议。由此希望可以给政府门户网站的建设情况提供真实有效地评判依据,为其进一步的改善和充分发挥交互功能提供有力的支撑。通过理论分析和实验表明,政民互动程度的评价指标体系,在政府门户网站的条件下是可行可信的;为政府提升服务质量,改善与民众交流互动的方式有一定的启示和帮助。但受种种因素的制约和条件的限制,加之作者本身水平有限,研究不可避免存在诸多不足,在未来的深入研究中将尽量予以弥补和完善,让政民交互度的评价指标体系能够更加符合政府门户网站的特点,更加全面和科学。文章如有不足之处敬请批评指正。
[Abstract]:With the development of the Internet era, the construction of government portal websites has been accelerated, from the traditional unilateral release of information to online communication and interaction, the direction of real-time government affairs is constantly changing, and the connotation and method of "network asking for political affairs" is constantly expanded. Under the guidance of the new public service theory, the government function changes gradually from management to service and pays more attention to social public interest and satisfaction. The effective evaluation of the interaction degree between the government and the public can help the government to understand the attitude of the public to the interactive process and result, and to promote the improvement of the quality of government service and the development of e-government. This paper reviews the emergence and evolution of the new public service theory in detail, and analyzes the development of e-government in our country according to the concept connotation of interactivity, combining with the current situation of government function transformation in our country. Referring to the evaluation dimension in the four-stage model of e-government, this paper constructs an interactive evaluation system for government portals in the context of e-government, which includes: "Information release, interactive communication," Integration of relevance "three aspects of a more comprehensive evaluation of the government portal government and people interaction, and through the management experiment, the selected research samples for experimental analysis, The practicability and reliability of the evaluation system are proved. At the same time, it is found that the interaction function is not perfect and the communication between the government departments is not enough. Based on this, some suggestions are put forward. Therefore, it is hoped that it can provide a true and effective basis for the construction of government portals, and provide a strong support for its further improvement and full play of interactive functions. The theoretical analysis and experiments show that the evaluation index system of the degree of interaction between the government and the people is feasible and credible under the condition of the government portal, and it has some enlightenment and help for the government to improve the quality of service and the way of communication and interaction with the public. However, due to the constraints and conditions of various factors and the limited level of the author himself, there are inevitably many deficiencies in the study, which will be made up for and perfected in the future in-depth research. The evaluation index system of the degree of interaction between government and people can be more in line with the characteristics of government portal, more comprehensive and scientific. If there is any deficiency in the article, please criticize and correct it.
【学位授予单位】：重庆大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63

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