我国滑雪指导员胜任特征模型研究

发布时间：2018-03-07 03:26

本文选题：滑雪指导员　切入点：胜任特征　出处：《沈阳体育学院》2017年硕士论文　论文类型：学位论文

【摘要】：随着经济水平的不断提高,特别2022年北京冬奥会的申办成功,我国滑雪场数量呈井喷式发展,滑雪产业将正式进入飞速发展的阶段。滑雪指导员作为滑雪产业链中重要的人力资源,其需求呈倍增,滑雪指导员团队将会日益庞大,需要不断加强和完善滑雪指导员的管理模式,让个体更好的胜任本职工作,保证滑雪指导员行业的健康持续发展,这也是未来滑雪产业发展的必然要求。滑雪指导员作为滑雪场人力资源管理中重要组成部分,必须保证其有效配置,但对目前发展还不完善的滑雪指导员职业而言,在其职业招聘、培训、绩效管理等多个方面的管理体制中仍存在诸多问题,严重制约着对滑雪指导员的有效配置,因此对滑雪指导员进行胜任特征模型的构建将有重要实践意义。本文综合运用查阅文献资料、德尔菲法、问卷调查、数理统计等研究方法,通过分析滑雪指导员的地位与作用、工作特征、岗位职责等问题,探究了滑雪指导员胜任特征内容要素,构建了滑雪指导员胜任特征模型,并提出了滑雪指导员胜任特征模型在人力资源管理中的应用。研究结论如下:第一,滑雪指导员胜任特征的内容要素包括诚实守信、尊敬他人、责任感、自信心、亲和力、自我情绪控制、滑雪运动知识、相关学科知识、熟悉指导流程及内容、滑雪专业技能、安全意识、服务意识、灵活性、信息搜索、关注细节、领导能力、指导技巧、学习能力、语言表达能力、前瞻性思维、沟通能力、积极激励与评价22项要素。第二,构建了个人特质、必备知识、专业素质、工作能力四个维度以及22项内容要素的滑雪指导员胜任特征模型。第三,不同级别的滑雪指导员其胜任特征水平之间存在着差异。在个人特质和服务意识两个维度上各个级别的滑雪指导员并没有存在明显的差异,而在人际技能和工作技能这两个维度上初级比高级滑雪指导员略显逊色,中级滑雪指导员始终都处于初级和高级滑雪指导员胜任水平之间。第四,提出了基于滑雪指导员胜任特征模型,对滑雪指导员的招聘、培训和绩效管理三个方面的应用性措施。
[Abstract]:With the continuous improvement of the economic level, especially the successful bid for the Beijing Winter Olympic Games in 2022, the number of ski resorts in China has developed as a blowout. The ski industry will formally enter the stage of rapid development. Ski instructors as an important human resource in the ski industry chain, its demand is doubled, ski instructor team will be increasingly large, It is necessary to constantly strengthen and improve the management mode of ski instructors, so that individuals can be better qualified for their own work, and ensure the healthy and sustainable development of the ski instructor industry. As an important part of the human resource management of ski resorts, ski instructors must ensure their effective allocation, but for the ski instructors who are not well developed at present, it is necessary to ensure their effective allocation. There are still many problems in the management system of vocational recruitment, training, performance management and so on, which seriously restrict the effective deployment of ski instructors. Therefore, it will be of great practical significance to build a competency model for ski instructors. This paper makes comprehensive use of literature review, Delphi method, questionnaire survey, mathematical statistics and other research methods to analyze the status and role of ski instructors. This paper probes into the content elements of the ski instructor's competency characteristics and constructs the ski instructor competency model. The application of ski instructor competency model in human resource management is put forward. The conclusions are as follows: first, the content elements of ski instructor competency include honesty, respect for others, responsibility, self-confidence, affinity, etc. Self-control, knowledge of skiing, knowledge of relevant disciplines, familiarity with guiding process and content, skiing professional skills, safety awareness, service awareness, flexibility, information search, attention to detail, leadership, guidance skills, learning ability, Language skills, forward-looking thinking, communication skills, active motivation and evaluation of 22 elements. Second, the construction of personal characteristics, necessary knowledge, professional quality, Four dimensions of work ability and 22 content elements of ski instructor competency model. Third, There was no significant difference in the level of competency between different levels of ski instructors, and there was no significant difference between different levels of ski instructors in the two dimensions of personal traits and service awareness. In the two dimensions of interpersonal skills and work skills, the junior ski instructor is slightly inferior to the senior ski instructor. The middle ski instructor is always between the primary and the senior ski instructor competency level. 4th, Based on the ski instructor competency model, the application measures of ski instructor recruitment, training and performance management are put forward.
【学位授予单位】：沈阳体育学院
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G863.1

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