西安市碑林区社区公共体育服务居民满意度调查研究

发布时间：2018-08-03 18:06

【摘要】：公共体育一直是我国体育系统的重要组成部分,在如今的服务型社会中,公共体育服务对于增强国民体质、提升国民素质、提高人民群众对政府公共服务的满意程度,提高人民群众的健康幸福和生活质量具有特殊重要意义。开展社区公共体育服务是实现我国体育宗旨,切实为人民谋利益的需要。因此,开展城市社区公共体育服务居民满意度调查研究,分析当前城市社区公共体育服务供给现状,以便于建立体制健全的公共体育服务体系,从而提高公共体育服务水平,对于提升居民的生活质量具有重要的意义。本研究以西安市碑林区为例,通过文献资料、实地考察法、问卷调查、数理统计等研究方法,探讨了社区公共体育服务的内容结构、满意度现状及影响服务满意度的人口学因素,得出了以下研究成果:(1)本研究主要针对西安市碑林区社区居民的总体满意度,从公共体育设施供给、公共体育组织供给、公共体育信息供给、公共体育活动供给、社会体育指导员供给、体质监测供给等六个维度进行调查和分析。调查结果显示,碑林区居民对西安市公共体育服务的总体满意度呈现中等偏下水平,评价总体以“一般”程度的最多,其次是“不满意”,主要表现在公共体育设施服务、服务管理制度、体质监测服务等方面。因此,社区公共体育服务有必要在现有的服务基础上进行调整,不断完善公共体育服务设施,提高居民的满意度。(2)从人口学的基本特征,结合单因素方差分析,根据居民满意度的差异程度分析可知,性别和收入分别对社区公共体育服务满意度并未有显著性的影响,而学历的不同对公共体育服务的满意度的影响差异具有显著性。(3)满意度普遍偏低的因素主要是以下几个方面:社区公共体育设施数量不足、损坏严重、场地被占用;社区公共体育服务制度不健全、管理不规范;社区公共体育服务组织不够健全;社区缺乏体质监测服务。
[Abstract]:Public sports has always been an important part of the sports system of our country. In today's service-oriented society, public sports services can enhance the physique of the people, improve the quality of the people, and enhance the satisfaction of the people with the public services of the government. It is of special significance to improve the people's health, happiness and quality of life. Carrying out community public sports service is the need to realize the aim of sports in our country and to work for the interests of the people. Therefore, it is necessary to carry out investigation and study on the satisfaction degree of the residents of urban community public sports service, and analyze the present situation of the urban community public sports service supply, so as to establish a sound system of public sports service system and improve the level of public sports service. It is of great significance to improve the quality of life of residents. In this study, the content structure of community public sports service was discussed by the methods of literature, field investigation, questionnaire investigation, mathematical statistics and so on, taking the stele forest area of Xi'an as an example. The present situation of satisfaction and the demographic factors influencing service satisfaction are obtained as follows: (1) this study mainly aims at the overall satisfaction of community residents in Bei'er Forest District of Xi'an, from the supply of public sports facilities and public sports organizations. The six dimensions of public sports information supply, public sports activity supply, social sports instructor supply and physique monitoring supply are investigated and analyzed. The survey results show that the overall satisfaction of residents of the Forest of Steles to the public sports service in Xi'an presents a moderate and lower level, with the highest degree of "general" evaluation, followed by "unsatisfactory", mainly in the service of public sports facilities. Service management system, physique monitoring service and so on. Therefore, it is necessary to adjust the community public sports service on the basis of the existing service, improve the public sports service facilities and improve the residents' satisfaction. (2) from the basic characteristics of demography, combined with the analysis of variance of single factor, According to the analysis of the degree of residents' satisfaction, gender and income had no significant influence on the satisfaction of community public sports service. The degree of education has a significant impact on the satisfaction of public sports services. (3) the main factors of low satisfaction are as follows: the number of community public sports facilities is insufficient, the damage is serious, the venue is occupied; The community public sports service system is not perfect, the management is not standard, the community public sports service organization is not perfect, the community lacks the physique monitoring service.
【学位授予单位】：西安体育学院
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G812.7

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