天津市国家级社会体育指导员服务效能研究
发布时间：2019-01-07 15:43
【摘要】：本文采用文献资料法、问卷调查法、数理统计法和逻辑分析法等研究方法,通过对天津市国家级社会体育指导员及其服务对象进行调查分析,从专业能力、组织能力、服务态度三方面对天津市国家级社会体育指导员服务效能进行研究,得出了以下结论:1天津市国家级社会体育指导员服务效能评价:从服务对象对服务者的综合能力,技能,管理能力分析服务者的专业能力,服务对象认为服务者的专业能力有待提高;组织形式较为单一;服务对象与服务者人际关系存在不和谐因素。2天津市国家级社会体育指导员服务效能影响因素:专业能力和组织能力是影响服务效能的两大因素,天津市国家级社会指导员的现有专业能力不全面,不能充分发挥作用;服务能力的形式需要更多样化,组织内容需要更丰富。3天津市国家级社会体育指导员服务效能的完善对策:从优化天津市国家级社会体育指导员的学历,提高技能等方面提出专业能力的完善对策;从加大宣传力度和建设服务设施方面提出组织能力的对策;从完善服务保障、端正服务态度方面提出完善服务态度的对策。
[Abstract]:This paper adopts the methods of literature, questionnaire, mathematical statistics and logic analysis, through the investigation and analysis of Tianjin national social sports instructors and their service objects, from the professional ability, organization ability, This paper studies the service effectiveness of social sports instructors in Tianjin from three aspects of service attitude, and draws the following conclusions: 1 the evaluation of service effectiveness of social sports instructors in Tianjin: from the comprehensive ability and skills of the clients to the social sports instructors; The management ability analyzes the professional ability of the service provider, and the service object thinks that the professional ability of the service person needs to be improved; The organization form is relatively single; There are disharmonious factors between service objects and interpersonal relationships of service providers. 2 factors affecting service effectiveness of national social sports instructors in Tianjin: professional ability and organizational ability are the two major factors affecting service effectiveness. The existing professional ability of the national social instructors in Tianjin is not comprehensive and can not play a full role; The form of service ability needs to be more diversified, and the content of organization needs to be richer. 3 the measures to improve the service effectiveness of social sports instructors in Tianjin: to optimize the academic qualifications of social sports instructors at the national level in Tianjin, Improve the skills and other aspects of the professional ability of the improvement of countermeasures; The countermeasures of organization ability are put forward from the aspects of strengthening propaganda and constructing service facilities, and the countermeasures of perfecting service attitude are put forward from the aspects of perfecting service guarantee and rectifying service attitude.
【学位授予单位】：天津体育学院
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G812.7
本文编号：2403835
[Abstract]:This paper adopts the methods of literature, questionnaire, mathematical statistics and logic analysis, through the investigation and analysis of Tianjin national social sports instructors and their service objects, from the professional ability, organization ability, This paper studies the service effectiveness of social sports instructors in Tianjin from three aspects of service attitude, and draws the following conclusions: 1 the evaluation of service effectiveness of social sports instructors in Tianjin: from the comprehensive ability and skills of the clients to the social sports instructors; The management ability analyzes the professional ability of the service provider, and the service object thinks that the professional ability of the service person needs to be improved; The organization form is relatively single; There are disharmonious factors between service objects and interpersonal relationships of service providers. 2 factors affecting service effectiveness of national social sports instructors in Tianjin: professional ability and organizational ability are the two major factors affecting service effectiveness. The existing professional ability of the national social instructors in Tianjin is not comprehensive and can not play a full role; The form of service ability needs to be more diversified, and the content of organization needs to be richer. 3 the measures to improve the service effectiveness of social sports instructors in Tianjin: to optimize the academic qualifications of social sports instructors at the national level in Tianjin, Improve the skills and other aspects of the professional ability of the improvement of countermeasures; The countermeasures of organization ability are put forward from the aspects of strengthening propaganda and constructing service facilities, and the countermeasures of perfecting service attitude are put forward from the aspects of perfecting service guarantee and rectifying service attitude.
【学位授予单位】：天津体育学院
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G812.7
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