ISO9000在LC学院教育质量评估项目中的应用研究

发布时间：2018-03-26 06:46

本文选题：ISO9000　切入点：高职教育　出处：《广西大学》2013年硕士论文

【摘要】：在这几年里,我国教育事业获得了国家及社会各界的高度关注,规模迅速扩大,而高等教育也因此有了长足的进步。高职教育属于高等教育系统下的主要分支,它为我国提升现代化水准,深入践行教育强国战略,打造人才辈出的时代新格局做出了突出的贡献。然而,随着招生规模的不断膨胀,教育水准优劣不均的现象也变得更为明显,由此引发了广大社会主体的高度重视。当前,相关领域的专业人士一致认为：教育水准对于高职教育的长期存续与发展来讲是至关重要的,因此,当务之急是要着力提升高职院校在教育方面的质量水平,而其主要手段为强化教育质量管理工作。所以,如何设立与高职教育的属性特征相一致的质量管理系统就变成了时下高职院校在增强教育水准方面需要首先解决的关键问题。 ISO9000质量管理体系标准具有非常丰富的内涵,虽然一开始是广泛应用于军事领域和服务行业,但由于其自诞生以来,都一直处于不断地完善、修订中,因具有很好的科学性、适用性和广泛性,近年来不断被其他行业所借鉴,也广泛应用于教育领域。从世界范围来看,英国是率先引入ISO9000族标准提高高等学校教育质量的国家；而目前全球通过ISO9000认证的学校和教育机构数量已达500多所。因此,我国高职院校要全面和国际接轨、切实提升人才培养质量和教育管理水平,将ISO9000族标准充分运用于教育实践中,同时根据自身的具体情况,通过教育质量管理系统来开展合理、可行的管理活动,这样才能够有效增强教育水准。但不容忽视的是,不论是在管理体制还是在教育方式上,我国教育行业都与西方国家存在着很大的不同,因此,作为国内各大高职院校来讲,‘怎样根据自己的具体情况来应用ISO9000族标准,打造符合高职教育要求的质量管理系统,同时将其充分运用到实践领域,是亟待解决的问题。本文以质量管理相关理论研究为基础,以LC学院教育质量评估项目为例,将案例与规范两种研究手段紧密联系在一起进行分析。文章开篇对研究内容、所处环境以及世界范围内的具体研究形势进行了论述,并以此为前提,介绍了ISO9000族标准、质量和质量关系体系等基本术语,以及高职教育质量体系等相关理论,同时阐释了高职院校采取ISO9000族标准打造质量管理系统所需遵循的规则及基本方法。接着,将LC学院所确立的教育质量考核内容作为研究对象,细致而深入地探讨LC学院当前的教育水准、此内容的执行状况和存在的缺陷与不足,在此前提之下,重点研究LC学院教育质量评估项目中实施ISO9000的策略,提出一些具有可操作性、针对性具体方法,主要包括该项目的体系建设、其他配套措施等,并对实施后的效果进行了分析。最后,联系之前所进行的分析论证,给高职院校采取ISO9000族标准管理自身教育水准的工作提供相应的参考意见。通过本文的研究,希望能够将该先进、合理、切实可行的管理手段广泛运用到教育行业中去,以期能为广大高职院校能较好地把ISO9000族标准的应用到教育管理中,并切实提升教育质量提供参考。
[Abstract]:In the past few years, China's education gained national attention and all sectors of society, the rapid expansion of the scale of higher education, and it has made great progress. Higher vocational education is the main branch of higher education system, it is our country to improve the modernization level, in-depth strategic practice of education, made outstanding the contribution to create a new pattern in the era of talented people. However, with the continuous expansion of the scale of enrollment, education quality is uneven also becomes more obvious, which caused the attention of the society. At present, the relevant field professionals agree that education level for the long-term survival and development of Higher Vocational education is therefore, a pressing matter of the moment is crucial, to strive to enhance the level of quality education in higher vocational colleges, and the main means to strengthen the education quality management. So, how to set up The quality management system which is consistent with the attribute characteristics of higher vocational education has become the key problem that higher vocational colleges need to solve first.
The ISO9000 quality management system standard has very rich connotation, although the beginning is widely used in the military field and the service industry, but because of its since its birth, has been constantly improved, revised, with good scientific, applicability and universality, in recent years by other industry reference. It is widely used in the field of education. From the view of the world, Britain is the first introduction of ISO9000 standard to improve the quality of higher education in the country; and the current global ISO9000 certification by the number of schools and educational institutions has reached more than 500. Therefore, China's higher vocational colleges must be comprehensive and international standards, and effectively improve the quality of personnel training and education management the level of ISO9000 standard will be fully applied to the practice of education, at the same time according to their own specific circumstances, the education quality management system to carry out reasonable and feasible management activities, this What can effectively enhance the level of education. But can not be ignored, either in the management system or in the way of education, China's education industry and the western countries are very different, therefore, as a major of Vocational Colleges in China, "how to according to their specific circumstances to the application of ISO9000 standards, build to meet the quality management system of higher vocational education requirements, and at the same time make full use of the practice field, is a problem to be solved.
Study on relevant theories of quality management based on project evaluation, the quality of education LC College as an example, the case and the standard two methods together for analysis. The article begins with the research content, the research situation and the specific environment in the world are discussed, and on this basis, the ISO9000 standard terminology, basic quality and quality system, and the theory of higher vocational education quality system, and also explains the higher vocational colleges take ISO9000 standard rules and base to build quality management system required to follow this method. Then, the education quality assessment content established by LC College as the research object, and detailed to investigate the LC college education level, the content and the status of implementation of the existing defects and shortcomings, on this premise, focuses on the study of LC college education quality assessment project The implementation of ISO9000 strategy, and puts forward some operable and targeted specific methods, including the system construction of the project, other supporting measures, and the effect in practice is analyzed. Finally, analysis of the relationship before, to provide appropriate reference for higher vocational colleges to work ISO9000 standard management the level of education.
Through this research, I hope that this advanced, reasonable and practical management method can be widely applied to the education industry, in order to provide references for the majority of higher vocational colleges to better apply the ISO9000 standard to education management and effectively improve the quality of education.

【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：G717

【参考文献】