S民办高职专科学生教学满意度研究

发布时间：2018-11-01 12:51

【摘要】：改革开放以后,经济发展的需要和国家政策的改革极大地推动了我国民办高职专科教育的发展。但是,民办高职专科学校还面临着公办高职专科学校和国外高等专科教育的竞争、生源减少、社会认可度低等问题,如何提高办学竞争力,获得可持续发展,成为了民办高职专科学校必须解决的问题。学生是民办高职专科学校生存和发展的基础,正如顾客是企业生存和发展的源泉。现代企业将顾客需求、顾客满意和顾客忠诚等视为影响自身经营和发展的重要因素,贯穿了整个供应链条。同样,以顾客(学生)为中心、需要衡量经济效益的民办高职专科学校,也可以借鉴企业的发展之道。因此,本文以S民办高职专科学校为例,从客户满意度的视角来调查研究学生课程教学满意度的影响因素,并探索相应的解决方案,进而促进S民办高职专科学校的发展。S民办高职专科学校发展为一所高职院校已有10余年。目前规模拥有1600余亩占地面积、6个系部、29个专业、200余名在校教职员工和近10000名在校学生。校内实训设施或设备和校外的实训基地(除部分专业以外)基本完善。现有的教学满意度的调查存在评价体系设置不合理、学生参评率低、调查结果无反馈等问题。在学校的长足发展中,需要对学生教学满意度进行相对系统、客观的调查,并及时反馈调查结果。本文首先对顾客满意度的相关理论作了文献概述及评价;其次,对S民办高职专科学校的发展、学生教学满意度的现状和行业的发展趋势等作了一定的介绍,以ACSI为基础,提出了S民办高职专科学校学生教学满意度测评模型和指标体系;然后,设计调查问卷并对S民办高职专科学校学生教学满意度进行调查及分析;最后,针对分析的结论或相关问题,提出相应的改进建议。通过基于ACSI的测评体系的学生教学满意度调查研究,S民办高职专科学校能够了解到学生教学满意度的影响因素,也可以窥探到学生的需求、课程教学的问题和资源的利用等情况,并就此作出相应的改进,提高学生的教学满意度,进而增强办学竞争实力。
[Abstract]:Since the reform and opening up, the need of economic development and the reform of national policies have greatly promoted the development of private higher vocational education in China. However, the private higher vocational colleges are also facing the competition between the public higher vocational colleges and foreign higher education, the number of students is reduced, the social recognition is low and so on. How to improve the competitiveness of running schools and obtain sustainable development, It has become a problem that private higher vocational colleges must solve. Students are the basis of the survival and development of private vocational colleges, just as customers are the source of the survival and development of enterprises. Modern enterprises regard customer demand, customer satisfaction and customer loyalty as the important factors affecting their management and development, and run through the whole supply chain. Similarly, the private higher vocational colleges, which focus on customers (students) and need to measure economic benefits, can also draw lessons from the development of enterprises. Therefore, this paper takes S private higher vocational college as an example, from the perspective of customer satisfaction to investigate and study the influencing factors of students' teaching satisfaction, and explore the corresponding solutions. It has been more than 10 years since S private higher vocational college developed into a higher vocational school. At present, there are more than 1600 mu of land area, 6 departments, 29 specialties, more than 200 staff and 10000 students. Campus training facilities or equipment and outside the training base (except some major) is basically perfect. There are some problems in the investigation of teaching satisfaction, such as unreasonable evaluation system, low rate of students' participation and no feedback on the results of the investigation. In the rapid development of the school, it is necessary to make a relatively systematic and objective investigation on the students' teaching satisfaction, and to feedback the survey results in a timely manner. In this paper, first of all, the related theories of customer satisfaction are summarized and evaluated. Secondly, it introduces the development of S private higher vocational college, the present situation of students' teaching satisfaction and the development trend of the industry, based on ACSI. This paper puts forward the evaluation model and index system of students' teaching satisfaction in S private vocational colleges. Then, the questionnaire is designed and the teaching satisfaction of the students in S private higher vocational colleges is investigated and analyzed. Finally, the corresponding improvement suggestions are put forward in view of the conclusions of the analysis or related problems. Through the investigation and research on the students' teaching satisfaction based on the ACSI evaluation system, S private higher vocational colleges can understand the influencing factors of the students' teaching satisfaction, and can also probe into the students' needs. The problems of course teaching and the utilization of resources are discussed, and the corresponding improvement is made in order to improve the students' satisfaction in teaching and enhance the competitive strength of running a school.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G712

【参考文献】