北京知行大厦物业部门绩效考核体系设计

发布时间：2018-06-15 16:42

本文选题：物业管理 + 绩效考核体系　；参考：《北京交通大学》2017年硕士论文

【摘要】：近年来,随着房地产的不断开发,物业管理作为现代社会的一项新兴综合性服务也呈现出快速发展的势头。物业管理企业传统的绩效考核体系已不能满足并适应现代市场经济快速发展的要求,一味地追求业绩与利润的理念只会让企业追求眼前的业绩,忽略企业的长远目标。一味的增加收入,节约管理成本导致服务质量不能得到有效保证,长此以往从而形成恶性循环,最终将面临被先进企业所淘汰。因此如何科学地设计绩效考核体系成为物业管理企业急需解决的重要课题。本文以北京知行大厦物业部为研究对象。为促进北京知行大厦物业公司的高效管理,提升客户对物业服务的满意度,本文在深度剖析北京知行大厦现存绩效考核模式并分析各大绩效考核方法的利弊后,根据北京知行大厦的实际情况选取平衡计分卡作为工具设计其绩效考核体系。本文运用平衡计分卡工具,从财务、客户、内部流程、学习与成长四个维度对北京知行大厦的战略目标进行分析,并提炼出决定部门成功的关键绩效指标。在将各指标依据平衡计分卡工具落实到各个部门以及员工后,设计针对每个部门与员工的平衡计分卡与绩效指标权重,从而提出一套立足于北京知行大厦物业部实际的绩效考核体系,之后基于体系与在实施过程中可能出现的问题对提出相应的保障措施。
[Abstract]:In recent years, with the continuous development of real estate, property management as a new comprehensive service in modern society also presents a rapid development momentum. The traditional performance appraisal system of property management enterprises can not meet the requirement of the rapid development of modern market economy. The idea of blindly pursuing achievement and profit will only make the enterprise pursue the immediate performance and ignore the long-term goal of the enterprise. Blindly increase revenue, save management costs, the quality of service can not be effectively guaranteed, thus forming a vicious circle in the long run, and will eventually be eliminated by the advanced enterprises. Therefore, how to scientifically design the performance appraisal system has become an urgent problem for property management enterprises. This paper takes Beijing Zhixing Building property Department as the research object. In order to promote the efficient management of Beijing Zhixing Building property Company and enhance the customer satisfaction with the property service, this paper deeply analyzes the existing performance appraisal model of Beijing Zhixing Tower and the advantages and disadvantages of each major performance appraisal method. According to the actual situation of Beijing Zhixing Building, the balanced Scorecard is selected as a tool to design its performance appraisal system. This paper uses the balanced Scorecard tool to analyze the strategic objectives of the Beijing Zhixing Building from the four dimensions of finance, customer, internal process, learning and growth, and extract the key performance indicators that determine the success of the department. After the implementation of each indicator according to the balanced Scorecard tool to each department and the staff, the balanced scorecard and the performance indicator weight are designed for each department and staff. Then it puts forward a set of performance appraisal system based on the real estate department of Beijing Zhixing Mansion, and then puts forward the corresponding safeguard measures based on the system and the problems that may appear in the implementation process.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F299.233.47

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