企业物流信息系统持续使用影响因素实证研究

发布时间：2018-07-08 19:39

本文选题：物流信息系统 + 持续使用　；参考：《昆明理工大学》2017年硕士论文

【摘要】：物流是一种由供应商向需求方运送需求品的过程。随着国家政策对物流发展的支持,我国各公司对物流信息系统都有着较大的需求。传统的处理物流信息的方式往往较为落后,许多地区依然采用手工处理的方式,引起了信息滞后,信息失真和信息不能共享等问题,影响了整个物流系统的运营效率。物流信息量随着物流的发展越来越大,来源广泛,更新速度也越来越快,企业对物流信息系统的需求也越来越高越来越多,提高物流系统运营效率的有力保证便是提高用户对物流信息系统的使用效果,包括用户的满意度和用户对系统的持续使用。本研究从多个方面对信息系统模型进行梳理,基于用户技术接受模型、期望确认模型等已有研究,分析影响用户持续使用物流信息系统的因素,基于服务质量领域的研究分析服务质量的构成维度,以及这些维度与使用意向间的关系,建立描述影响物流信息系统持续使用影响因素模型。首先,本研究模型包含感知有用、感知信任、期望确认、用户满意度、持续使用行为、系统质量和信息质量7个变量因素。根据已经建立的模型,设计调查问卷,采取实地调查、网络调查等问卷发放方式,对CX商贸有限公司的员工对物流信息系统的使用情况进行调查,共收集156份有效问卷;第二,运用SPSS19.0和Smartpls3.0软件对数据进行描述性统计后,进行了信度和效度分析,最后进行了路径的检验分析。在实证研究的基础上,探讨用户行为影响因素及其作用机理。根据实证分析结果,归纳总结企业内物流信息系统持续使用影响因素的研究及模型的作用机理,并对用户的使用以及管理者提供了合理化的建议如下:(1)为了能将物流信息系统的价值发挥到最大,应该尽力引导企业用户在使用物流信息系统时,自主感知对该系统的信任,并启发引导用户感知物流信息系统的有用程度;(2)用户使用物流信息系统时积极设立对物流信息系统的期望,并在使用物流信息系统后对期望进行确认,确保用户对物流信息系统期望的确认,这有利于提高用户对物流信息系统的满意度,从而进一步提高用户对物流信息系统的持续使用程度。
[Abstract]:Logistics is a process of transporting demand from the supplier to the demand side. With the support of the national policy to the logistics development, all the companies in our country have a large demand for the logistics information system. The traditional way to deal with the logistics information is often relatively backward, and many areas still use manual processing, causing information lag and information. The problem of distortion and information cannot be shared, which affects the operation efficiency of the whole logistics system. As the logistics information is developing more and more, the source is wide, the speed of updating is more and more fast, and the demand of the logistics information system is more and more high and more. The powerful guarantee for improving the operation efficiency of the material flow system is to improve the user The effect of the logistics information system, including the user satisfaction and the user's continuous use of the system. This study combs the information system model from many aspects, based on the user technology acceptance model, the Expectation Confirmation model and so on, analyzes the factors that affect the user to continue to use the logistics information system, based on the service quality collar. The domain research analyzes the dimensions of the quality of service, and the relationship between these dimensions and the use intention, and establishes a model to describe the impact factors that affect the continuous use of logistics information systems. First, this model includes 7 variables: perceived usefulness, perceived trust, expectation recognition, user satisfaction, continuous use behavior, system quality and information quality. Factors. According to the model established, the questionnaire was designed, the methods of field investigation and network survey were adopted to investigate the use of logistics information system by employees of CX business limited company. 156 valid questionnaires were collected. Second, after descriptive statistics of the data using SPSS19.0 and Smartpls3.0 software, On the basis of empirical research, the influence factors and mechanism of user behavior are discussed. According to the results of the empirical analysis, the research on the influencing factors of the continuous use of logistics information system in the enterprise and the mechanism of the model are summarized, and the use of users and the managers are also discussed. The rationalization proposals are as follows: (1) in order to maximize the value of the logistics information system, we should try to guide the user to perceive the trust of the system independently when using the logistics information system, and to enlighten the user to perceive the usefulness of the logistics information system; (2) the user is actively set up when using the logistics information system. The expectation of the logistics information system is to confirm the expectation after the use of the logistics information system to ensure the user's expectation of the logistics information system. This will help to improve the satisfaction of the user to the logistics information system, and further improve the user's continuous use of the logistics information system.
【学位授予单位】：昆明理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F721;F274;F252

【参考文献】